Ryan Sims
Sandusky
Summary
Personable and reliable candidate with natural talent for customer service and problem-solving. Knowledge of automotive systems and repair processes, complemented by skills in communication and organization. Dedicated to enhancing customer satisfaction and ensuring smooth service operations.
Developed exceptional communication and customer service skills in fast-paced automotive service environment. Adapt at managing client relationships and coordinating service schedules, ensuring efficient and smooth operations. Looking to transition into new field, leveraging strong organizational abilities and attention to detail.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Professional service professional with experience in client relations and vehicle maintenance coordination. Skilled in diagnostic assessments, customer communication, and workflow management. Focus on team collaboration and achieving results. Reliable, adaptable, and adept at navigating dynamic work environments.
Overview
9
9
years of professional experience
Work History
Service Advisor / Assistant Service Manager
Firelands Chrysler Dodge Jeep Ram
10.2021 - 01.2025
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Developed strong relationships with vendors through transparent negotiations resulting in better pricing deals on parts orders.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Facilitated smooth transactions by accurately preparing invoices and explaining charges to customers upon pick-up of their vehicles.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Maintained high customer satisfaction standards to meet or exceed targets../,
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Kept stock of special tool inventory and organized for streamlined use.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Stocked new vehicle deliveries and ensured vehicle is acceptable.
Detail/Inventory Manager
Sharpnack Chevrolet, Buick, Cadillac, Ford
05.2021 - 10.2021
- Effectively communicated with team members to maintain clearly defined expectations
- Managed overall vehicle flow and production in vehicle detail operation and ensured compliance with government standards
- Conducted safety training and meetings and performed opening and closing duties
- Maintained equipment and supplies
- Maintained sufficient inventory levels to meet customer demands at all times.
- Effectively managed departmental expenses to stay within the allocated budget
- Created and updated regular inventory reports and records.
- Interviewed, hired and trained new employees
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Detail/Inventory Manager
Marino Performance Motors
04.2019 - 04.2021
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services
- Effectively communicated with team members to maintain clearly defined expectations
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates
- Scheduled service for incoming vehicles with outside vendors and dealerships
- Built and nurtured positive working relationships with vendors and suppliers.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Ensured prompt service and high level of satisfaction to meet customer expectations.
- Inspected finished work to verify employee compliance with detailing standards.
Detail/Lot Attendant/Automotive Photography
Sharpnack Chevrolet, Buick, Cadillac, Ford
06.2016 - 03.2019
- Used good communication and customer service skills in order to determine the desired service of the customer
- Collaborated with co-workers to complete various tasks to ensure100 percent customer satisfaction
- Provided fast, personalized and sufficient service to all customers
- Used communication skills to complete tasks in a quick and orderly manner by following a set agenda
- Worked with the manager and team to prepare cars to be ready for sale
- Provided training and assistance to less experienced employees as required
- Entered information about location and status of specific vehicles into a database for store's records
- Provided general information and directions to the public in response to inquiries regarding the location of streets, buildings, and points of interest in the downtown area
- Verify proper stickers and plates
- Park and arrange vehicles for display and sale
- Kept the entire inventory arranged within a certain manner, as well as performing routine quality checks
- Managed photography department and kept inventory of supplies needed
- Shot new and used automotive vehicles for use in online advertising
- Uploaded and archived photos to inventory management services for each dealer
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
Education
High School Diploma -
Edison High School
Milan, OH01.2015
Skills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Excellent communication
- Computer skills
- Multitasking and organization
- Handling customer complaints
Timeline
Service Advisor / Assistant Service Manager
Firelands Chrysler Dodge Jeep Ram
10.2021 - 01.2025
Detail/Inventory Manager
Sharpnack Chevrolet, Buick, Cadillac, Ford
05.2021 - 10.2021
Detail/Inventory Manager
Marino Performance Motors
04.2019 - 04.2021
Detail/Lot Attendant/Automotive Photography
Sharpnack Chevrolet, Buick, Cadillac, Ford
06.2016 - 03.2019
High School Diploma -
Edison High School
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