Ryan Sirman
Knoxville,TN
Summary
Experienced Business Development Professional with a strong background in sales and account management, offering over 13 years of expertise. Skilled in conflict resolution and customer relations. Dedicated to driving growth and ensuring customer satisfaction. Proven success in developing and executing effective sales strategies, resulting in expanding customer bases and maintaining high profit margins. Passionate about finding innovative solutions to enhance client engagement and achieve business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Health Specialist
Tennessee Valley Recovery
08.2024 - Current
- Collaborated with multidisciplinary teams to coordinate care, ensuring seamless delivery of services for clients.
- Facilitated group therapy sessions that promoted peer support and shared learning among participants dealing with similar challenges.
- Promoted a strengths-based approach to care by encouraging clients to recognize and build upon their existing capabilities for positive change.
- Maintained accurate documentation of client progress, interventions provided, and relevant clinical data for record-keeping purposes.
Territory Manager
Shaw Industries
01.2014 - 01.2015
- Develop and implement sales strategies for Eastern Wisconsin
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Maintained and operated the flow entry to following up with the customer to ensure the customer was satisfied
- Developed and cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Outside Sales Representative
Fastenal
01.2012 - 01.2014
- Actively engaged customers, demonstrated products and executed the sales function to some of the largest accounts in Chattanooga
- Maintained and grew customer base while holding a margin of over 50% and maintained a freight spread of over 6%
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed and implemented sales strategies to increase revenue.
Education
Advertising, Business
Texas State University
San Marcos, TX05.2012
Skills
- Salesforce
- Business Development
- Account Management
- Marketing
- Communication skills
- Leadership
- Microsoft Office
- Motivational interviewing
- Crisis intervention
- Interpersonal and written communication
- Problem-solving abilities
- Attention to detail
- Self motivation
- Analytical thinking
- Multitasking
Certification
- CPR Certification
- First Aid Certification
- OSHA 10
- Shaw Academy Training course
Timeline
Behavior Health Specialist
Tennessee Valley Recovery
08.2024 - Current
Territory Manager
Shaw Industries
01.2014 - 01.2015
Outside Sales Representative
Fastenal
01.2012 - 01.2014
- CPR Certification
- First Aid Certification
- OSHA 10
- Shaw Academy Training course
Advertising, Business
Texas State University
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