Ryan Skow
Pleasant Hill
Summary
Detail-oriented Data Center Technician with extensive experience in server repair, troubleshooting, and hardware installation within high-demand environments. Proven ability to collaborate with cross-functional teams and adapt to evolving workflows while consistently meeting SLA requirements through effective use of ticketing systems, hardware troubleshooting, and command-line interface (CLI) proficiency. Demonstrated leadership in supervising operations and driving process improvements that optimize data center performance. Committed to leveraging technical skills and industry knowledge to enhance operational efficiency and support organizational objectives.
Overview
8
8
years of professional experience
Work History
Rapid Response Technician
TEKsystems
West Des Moines, IA
03.2025 - Current
- Managed on-site technical support for Azure-based hardware, addressing deployment challenges and resolving break/fix issues.
- Performed comprehensive maintenance on customer hardware, documenting repairs accurately to maintain operational standards.
- Coordinated efforts with local teams and vendors to enhance inventory accuracy and organization.
- Collaborated on the creation of detailed technical documentation, ensuring clarity and accuracy in workflow descriptions.
Data Center Production Operations Engineer
META
Altoona, IA
06.2021 - 02.2025
- Monitored and optimized server performance to meet SLA standards, utilizing ticketing platform and overseeing asset inventory.
- Facilitated and led monthly training sessions for new platforms and fundamental workflow operations.
- Performed server maintenance and repair tasks using Linux CLI to enhance system stability and functionality.
- Facilitated annual performance assessments and mid-year review processes to enhance employee development.
- Developed and established process improvements to streamline operations and enhance system performance.
- Guided junior engineers in skill enhancement and knowledge transfer within the team.
- Executed comprehensive root cause analysis on operational challenges to drive process reliability improvements.
Data Center Technician
Milestone Technologies
Altoona, IA
04.2018 - 06.2021
- Assisted team members by providing updates on new information. Supported scheduling changes to maintain operational efficiency.
- Facilitated collaboration among cross-functional teams to drive process improvements.
- Collaborated with multiple full-time employees on-site to enhance hardware solutions and optimize data center procedures.
- Managed the systematic removal and disposal of legacy hardware following production lifecycle.
- Analyzed system performance metrics, swiftly identifying and rectifying issues to maintain uninterrupted operations.
- Accepted tasks and documented status using ticketing system, time reports and email.
Education
Associate of Science - Telecommunications and Data Communications
DMACC, WEST CAMPUS
West Des Moines, IA01.2018
Associate of Arts - Liberal Arts
DMACC, ANKENY
Ankeny01.2017
Skills
- Data center operations knowledge
- Break/fix server maintenance
- Swift learning ability
- Collaborative communication
- Cross-functional collaboration
- Flexible problem-solving
- Systematic problem-solving
- Strong attention to detail
- Multitasking and organization
- Delivers results in challenging environments
Timeline
Rapid Response Technician
TEKsystems
03.2025 - Current
Data Center Production Operations Engineer
META
06.2021 - 02.2025
Data Center Technician
Milestone Technologies
04.2018 - 06.2021
Associate of Science - Telecommunications and Data Communications
DMACC, WEST CAMPUS
Associate of Arts - Liberal Arts
DMACC, ANKENY