Ryan Sloniawski
Sacramento,CA
Summary
Detail-oriented account executive with over a decade of experience in healthcare and technology. Skilled in account management and sales, consistently delivering high-quality service aligned with organizational goals. Proven ability to collaborate across departments to optimize service and ensure compliance. Expert in providing consultative guidance, identifying client needs, and implementing strategic solutions that drive sales growth and enhance operational efficiency and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Sales Agents - 1099
EHealth Insurance
12.2024 - Current
- Guide beneficiaries in selecting appropriate health insurance coverage, ensuring that each customer receives personalized recommendations based on their unique needs and preferences.
- Leverage partnerships with leading national and regional health insurance companies to offer clients a variety of tailored coverage options, helping them navigate complex health insurance plans.
- Manage inbound telephonic Medicare leads generated through targeted marketing efforts, ensuring compliance with CMS and TCPA regulations while delivering exceptional customer service.
- Proactively follow up with clients through outbound calls to address their questions, clarify coverage details, and finalize health insurance selections.
- Navigate multiple systems and applications simultaneously during client interactions, demonstrating strong technological proficiency to ensure seamless and efficient communication.
- Maintain flexible work hours during peak call times, including mornings and afternoons, to maximize client engagement and meet sales targets.
- Ensure compliance with industry standards by maintaining active health licenses, AHIP certification, and E&O insurance, while adhering to all regulatory requirements.
Account Executive
Paylocity
07.2022 - 11.2024
- Build and maintain relationships with brokers, consultants, and financial advisors to drive growth and align with client goals.
- Manage the full sales cycle, including prospecting, RFPs, proposals, and closing deals to meet client needs and KPIs.
- Surpassed sales targets, achieving 152% of plan in FY23 and 164% in FY24, earning Presidents Club recognition.
- Service and retain active accounts, resolving issues and fostering ongoing relationships to enhance satisfaction
- Collaborate with internal teams to ensure smooth onboarding and long term client success.
- Leverage Paylocity's marketplace for seamless group benefits integration with payroll systems.
- Use CRM tools to track performance, leads, and identify cross-sell and upsell opportunities.
- Represent Paylocity at industry events, expanding business opportunities and brand awareness.
Sales Supervisor
Ehealth Insurance
06.2021 - 05.2022
- Supervised a national team of 16 licensed insurance agents for eHealth, driving sales and growth through strategic partnerships.
- Directed agents through partnership deals with Sutter Health, UHC, Humana, BCBS, Molina, and Costco Pharmacies, ensuring compliance and regulatory alignment.
- Tracked and reported KPIs such as customer satisfaction, retention, and compliance, improving retention by 15%.
- Resolved customer relations issues promptly to maintain high client satisfaction.
- Conducted coaching sessions and led team meetings to update agents on industry trends, product knowledge, and best practices.
- Led training and development initiatives with management to improve team performance.
- Partnered with HR to improve recruiting, onboarding, licensing, and retention, expanding the remote sales team from 60 to over 500 agents in six months.
Insurance Agent
Ehealth Insurance
07.2017 - 06.2021
- Conducted client needs assessments to select health plans aligned with client goals and financial capabilities.
- Exceeded sales and retention targets, ranking in the top 10% and earning Presidents Club recognition.
- Stayed current with industry regulations to ensure compliance and meet deadlines independently.
- Utilized CRM tools to manage pipelines, track KPIs, and optimize customer engagement strategies.
- Collaborated with underwriters to customize coverage for optimal client plan options.
- Built strong client relationships, proactively resolving issues and recommending new products and services.
Telesales
Verizon Wireless
10.2012 - 06.2017
- Sold telecom services to consumers and small businesses, delivering tailored solutions to meet customer goals and drive outcomes.
- Ranked #1 in Sacramento for Net Promoter Score (NPS) in 2015, demonstrating exceptional customer satisfaction and service quality.
- Mentored new hires, shared best practices, and promoted a collaborative culture to foster team growth and performance.
- Used upselling and cross-selling techniques to create additional sales opportunities and enhance customer value.
- Resolved customer concerns promptly, ensuring high client satisfaction and alignment with business objectives.
- Leveraged CRM systems to track sales metrics, streamline workflows, and improve customer engagement.
- Exceeded sales targets, finishing in the top 5% of the company and earning Presidents Club recognition four times.
Education
Bachelor of Business Administration -
San Diego State University
San Diego, CA06.2012
Skills
- Account Management
- Healthcare Knowledge
- Sales and Retention Strategies
- Client Relationship Building
- Strategic Account Planning
- Negotiation and Closing Skills
- Customer Needs Assessment
- Cross-functional Collaboration
- CRM Proficiency
- Problem Solving & Issue Resolution
- Data-Driven Decision Making
Certification
Active Accident and Health Insurance License, California
Timeline
Independent Sales Agents - 1099
EHealth Insurance
12.2024 - Current
Account Executive
Paylocity
07.2022 - 11.2024
Sales Supervisor
Ehealth Insurance
06.2021 - 05.2022
Insurance Agent
Ehealth Insurance
07.2017 - 06.2021
Telesales
Verizon Wireless
10.2012 - 06.2017
Bachelor of Business Administration -
San Diego State University
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