Lead Docket
Ryan Smith
Intake Director/IT Assistant/Case Manager
Loganville,GA
Summary
Driven Legal Assistant with 15 years of experience in diminished value claims, personal injury, workers' compensation and Social Security claims. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate favorable outcome for clients.
Overview
16
16
years of professional experience
Work History
Intake Director, IT Assistant and Social Security
The Griffin Law Firm, P.C.
Snellville , Georgia
2006.10 - Current
- Oversee all intake department operations and provide feedback to achieve daily and long-term goals of law firm.
- Determine likely hood of liability being accepted by defendant's insurance company using information from police reports, client interviews, property damage photos and witness statements.
- Review property damage reports to identify and classify damages for client's diminished value claims.
- Photograph client's vehicle property damage for assessment of potential injury and diminished value claims.
- Review insurance policies and declaration pages to ascertain levels of coverage and determine whether claims would be profitable for firm.
- Identify treatment and legal needs of individual clients and coordinated responses based on attorney advice, insurance policy limits, injures and healthcare costs.
- Develop and maintain relationships with clients, attorneys and healthcare professionals through constant contact and updates on case status.
- Develop policies and procedures for effective intake and client case management.
- Increase referral rates by providing excellent service and building meaningful relationships with clients, law firms and caregivers.
- Conduct day-to-day administrative tasks to maintain current information and process paperwork.
- Assist with training of all new employees while providing feedback on new hire's work aptitude and team compatibility.
- Provide service and supportive counseling to clients to help them understand complexity of law regarding their Social Security Disability claims under direction of managing attorney.
- Organize key evidence exhibits to prepare Social Security Hearings.
- Complete electronic filings of evidence, medical records, reconsiderations and hearing requests.
Education
High School Diploma -
West Hall High School
Oakwood, GA 2001.05 -
Skills
Staff Management
undefinedSoftware
Needles Case Management
Outlook
Word
Slack
Altigen
Fax Finder
Canon Capture Perfect
Timeline
Intake Director, IT Assistant and Social Security
The Griffin Law Firm, P.C.
2006.10 - Current
High School Diploma -
West Hall High School
2001.05 -
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