Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Smith

Technology Professional
Walla Walla,WA

Summary

Utilize diverse skill-set array acquired over two decades via the Consumer, Commercial, and Government technology space for a performance driven position.

Overview

18
18
years of professional experience
3
3
Certifications

Work History

Design Engineer

Neurilink
09.2019 - 06.2020
  • Liaised with stakeholders to define and document A/V system design requirements.
  • Evaluated project feasibility based on material, equipment and labor expenses.
  • Bill of materials & CAD drawing package provided for project build.
  • Commission projects and provide training to clients

SR. TECHNICAL SUPPORT ENGINEER

AVI-SPL
Remote
01.2017 - 01.2018
  • Served as primary point of contact for support relating to owned solutions and products.
  • Analyzed issues to identify troubleshooting methods needed for prompt remediation.
  • Successful cross team collaboration across multiple project deployments while acting SME
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.

SYSTEMS DESIGNER

WHITLOCK
Houston, TX
01.2015 - 01.2016
  • Field Engineer supporting large scale enterprise projects
  • Provided technical support to external and internal customers.
  • Resolved project operational problems to minimize delays and unexpected cost increases.
  • Created and finalized designs to meet project requirements.
  • Conducted cost and time estimates.

VIDEO WALL SYSTEMS ENGINEER

MICROSOFT
Redmond/ Remote, WA
01.2012 - 01.2015
  • Provided industry leading 24X7 L3 technical support for all MSFT Retail Store Video Walls & related components to insure proper operation, high degree of up-time and availability
  • Proven track record of resolving complex technical issues resulting in an increase of Video Wall stability and up-time in MSFT Retail Stores
  • Cross team collaboration to develop content server imaging platform and training service providers to configure content servers for Video Wall production environment
  • Back-end infrastructure design, implementation, and support with the demand of delivering mass content at maximum efficiency.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

SYSTEMS ENGINEER & PROGRAMMER

MEASTRO TS
Hailey, ID
01.2011 - 01.2012
  • Engineered solutions and programming for Access Control & CCTV integrated within local education facilities.
  • Created and implemented training programs for end users & administrators.
  • Checked for accuracy and functionality during implementation of new systems.

DESIGN ENGINEER II

MICROTECH
Greensboro, NC
01.2010 - 01.2011
  • Engineering of audio visual, and VTC systems for Federal Government facilities
  • Provided Engineering packages including ACAD Drawings, Theory of Operation, Test and Acceptance plan, and configured DSP files
  • On-site management of projects to oversee successful installation and configuration of switches, Cisco ISDN Gateways, Cisco C-Series CODEC's, Video wall processors, DSP's, Control Systems, and Matrix A/V switches
  • Extensive knowledge in Crestron DM, Extron, AMX, Cisco, and Biamp; both engineering and configuration thereof

BUSINESS OWNER

IDAHO FALLS ID
01.2002 - 01.2009
  • Developed working relationships with local contractor & business leaders to provide high quality low voltage systems
  • Designed, presented, and closed sales
  • Managed & implemented system designs, cost control, final installation, and maintenance of systems
  • Worked closely with clients to fully customize each system to their unique needs
  • Provided customer service post sales.

Education

Continuing Education - General Studies

Idaho State University
Pocatello, ID

Continuing Education - General Studies

Treasure Valley Community College
Ontario, OR

Skills

    Design concept verification

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Certification

AVIXA Certified Technology Specialist

Timeline

Design Engineer

Neurilink
09.2019 - 06.2020

SR. TECHNICAL SUPPORT ENGINEER

AVI-SPL
01.2017 - 01.2018

SYSTEMS DESIGNER

WHITLOCK
01.2015 - 01.2016

VIDEO WALL SYSTEMS ENGINEER

MICROSOFT
01.2012 - 01.2015

SYSTEMS ENGINEER & PROGRAMMER

MEASTRO TS
01.2011 - 01.2012

DESIGN ENGINEER II

MICROTECH
01.2010 - 01.2011

BUSINESS OWNER

IDAHO FALLS ID
01.2002 - 01.2009

Continuing Education - General Studies

Idaho State University

Continuing Education - General Studies

Treasure Valley Community College

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Ryan SmithTechnology Professional