Ryan Smith
Technology Professional
Walla Walla,WA
Summary
Utilize diverse skill-set array acquired over two decades via the Consumer, Commercial, and Government technology space for a performance driven position.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Design Engineer
Neurilink
09.2019 - 06.2020
- Liaised with stakeholders to define and document A/V system design requirements.
- Evaluated project feasibility based on material, equipment and labor expenses.
- Bill of materials & CAD drawing package provided for project build.
- Commission projects and provide training to clients
SR. TECHNICAL SUPPORT ENGINEER
AVI-SPL
Remote
01.2017 - 01.2018
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for prompt remediation.
- Successful cross team collaboration across multiple project deployments while acting SME
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
SYSTEMS DESIGNER
WHITLOCK
Houston, TX
01.2015 - 01.2016
- Field Engineer supporting large scale enterprise projects
- Provided technical support to external and internal customers.
- Resolved project operational problems to minimize delays and unexpected cost increases.
- Created and finalized designs to meet project requirements.
- Conducted cost and time estimates.
VIDEO WALL SYSTEMS ENGINEER
MICROSOFT
Redmond/ Remote, WA
01.2012 - 01.2015
- Provided industry leading 24X7 L3 technical support for all MSFT Retail Store Video Walls & related components to insure proper operation, high degree of up-time and availability
- Proven track record of resolving complex technical issues resulting in an increase of Video Wall stability and up-time in MSFT Retail Stores
- Cross team collaboration to develop content server imaging platform and training service providers to configure content servers for Video Wall production environment
- Back-end infrastructure design, implementation, and support with the demand of delivering mass content at maximum efficiency.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
SYSTEMS ENGINEER & PROGRAMMER
MEASTRO TS
Hailey, ID
01.2011 - 01.2012
- Engineered solutions and programming for Access Control & CCTV integrated within local education facilities.
- Created and implemented training programs for end users & administrators.
- Checked for accuracy and functionality during implementation of new systems.
DESIGN ENGINEER II
MICROTECH
Greensboro, NC
01.2010 - 01.2011
- Engineering of audio visual, and VTC systems for Federal Government facilities
- Provided Engineering packages including ACAD Drawings, Theory of Operation, Test and Acceptance plan, and configured DSP files
- On-site management of projects to oversee successful installation and configuration of switches, Cisco ISDN Gateways, Cisco C-Series CODEC's, Video wall processors, DSP's, Control Systems, and Matrix A/V switches
- Extensive knowledge in Crestron DM, Extron, AMX, Cisco, and Biamp; both engineering and configuration thereof
BUSINESS OWNER
IDAHO FALLS ID
01.2002 - 01.2009
- Developed working relationships with local contractor & business leaders to provide high quality low voltage systems
- Designed, presented, and closed sales
- Managed & implemented system designs, cost control, final installation, and maintenance of systems
- Worked closely with clients to fully customize each system to their unique needs
- Provided customer service post sales.
Education
Continuing Education - General Studies
Idaho State University
Pocatello, IDContinuing Education - General Studies
Treasure Valley Community College
Ontario, ORSkills
Design concept verification
AutoCAD
Design engineering
Project Management
Innovative
Hardware and software installation
Technical Writing
Technical Support
Hardware integration
Root cause analysis
Remote Diagnostics
Certification
AVIXA Certified Technology Specialist
Timeline
Design Engineer
Neurilink
09.2019 - 06.2020
SR. TECHNICAL SUPPORT ENGINEER
AVI-SPL
01.2017 - 01.2018
SYSTEMS DESIGNER
WHITLOCK
01.2015 - 01.2016
VIDEO WALL SYSTEMS ENGINEER
MICROSOFT
01.2012 - 01.2015
SYSTEMS ENGINEER & PROGRAMMER
MEASTRO TS
01.2011 - 01.2012
DESIGN ENGINEER II
MICROTECH
01.2010 - 01.2011
BUSINESS OWNER
IDAHO FALLS ID
01.2002 - 01.2009
Continuing Education - General Studies
Idaho State University
Continuing Education - General Studies
Treasure Valley Community College