Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan C. Smith

Trotwood,OH

Summary

I am an organized, seasoned Program Technician with two years of official specialized experience at the GS-05 level and eight years of acting GS at the GS-05 level. I am currently a part-time (32 hour) GS-05-1702 employee on Wright Patterson AFB.

Overview

16
16
years of professional experience

Work History

Child Development Program Technician GS 1702-05

Wright Patterson Air Force Base
Fairborn, OH
11.2013 - Current
  • Performs timekeeping duties
  • Documents, monitors and maintains program inventory
  • Performs a full-range of support assignments.
  • Understands rules of scheduling.
  • Tracks achievement on performance measures, goals, and objectives and receives and processes documents and reports in accordance with established procedures
  • Receives telephone calls from and respond to parents, their family members and/or legal representatives with matters concerning their child.
  • Provides exceptional customer service by exceeding the customer's expectations and actively listen to customers with respect and concern
  • Provides appointment information to parents for parent/teacher conferences.
  • Discuss and/or send out correspondence to parents and management.
  • Responds to requests from parents, management, and junior staff for prompt assistance.
  • Time keeper duties
  • Performs research and referrals for parent issues/inquires.
  • Uses skills in establishing and maintaining effective working relationships with in house professional staff, parents, children and management.
  • Delivers administrative support to team members by making copies, organizing documents and rearranging schedules.
  • Reviews correspondence, directives, publications and standards in order to stay updated and informed, to determine appropriate action, responsibility, or area of interest
  • Coordinates meetings, conferences and records attendance.
  • Prepares case documentation based on children exhibiting challenging behavior.
  • Develops and maintains effective and efficient communication with the parents and staff
  • Participates in performance improvement activities related to the program quality improvement process and offers performance improvement advice to program staff.
  • Requests, reviews, and labels records and other pertinent documents.
  • Identify and resolve problems in a timely manner.
  • Gathers and analyzes information skillfully to develop alternative solutions when needed
  • Uses working knowledge of policies, regulations and procedures regarding children's development.
  • Responsible for collecting, compiling and/or tracking statistical information in support of program operations
  • Works with management and trainers to schedule conferences and arranges meeting space
  • Responsible for protecting data from unauthorized release or from loss, alteration, or unauthorized deletion
  • Prepares agendas, notifies participants and arranges other matters, as appropriate
  • Serves as receptionist with telephone and personal contacts, makes appropriate referrals, and provides information and directions to parents and visitors.
  • Communicates both orally and in writing with people of various backgrounds.
  • Prepares personnel actions, tracks the status of various personnel actions from origination to conclusion in the areas relating to personnel management in order to ensure that suspense dates are met and that employees are at the proper step
  • Accurate appointment management and coordination of all administrative information between professional staff, trainers and parents.
  • Sends and receives sensitive information and reports in accordance with established procedures.
  • Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc
  • Provides guidance to children,families,and other members of the team.
  • Provides clear, understandable and correct information to internal and external customers, accepts written and/ or oral communication to and from professional staff regarding concern of the children.
  • Independently recognizes the urgency of any issues and schedules a care plan in accordance
  • Refer unusual problems that develop to the supervisor as necessary
  • Collaborates, communicates, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Maintains a calendar and informs junior staff and management of deadlines and important dates
  • Attends briefings and staff meetings
  • Answer's questions and provides information to current and potential program participants.
  • Resolves problems in consultation with staff and management
  • Communicates to the supervisor any concerns related to supplies
  • Prepares, reviews and verify documents
  • Maintains children's portfolios and records
  • Answer's phone calls, provided information and connected callers to appropriate personnel.
  • Maintains positive working relationships with fellow staff and management.
  • Uses personal computers to prepare documents with complex formatting.
  • Assist with organizational efforts by filing, entering data and answering phones.
  • Maintains strong skills in enrollment/ registration packets.
  • Provides support to specialists involved in one or more specialties such as classification, recruitment and staffing.
  • Handles incoming calls and directs callers to appropriate department or employee.
  • Collects, compiles and tracks children's data.
  • Breaks down boxes for garbage and recycling.
  • Offer's reception coverage to relieve staff during absences or breaks.
  • Performs other duties as assigned.
  • Recommends changes to existing procedures based on current administrative guidelines.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Communicates schedule changes effectively throughout the organization when necessary.
  • Schedules and confirm appointments.
  • Maintain daily calendars, set appointments with clients and planned daily office events.
  • Gather and obtain medical information for children's portfolios.
  • Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives.
  • Manages children's portfolios to verify and validate accuracy and resolve issues
  • Maintains positive working relationship with fellow staff and management.
  • Cancel, re-schedule parent appointments and/or consults.
  • Maintains strong skills in enrollment/registration packets.
  • Handles incoming calls and directed callers to appropriate department or employee.
  • Maintains front desk to provide positive first impression.
  • Provides specialized and expert administrative support to parents, children and management.
  • Answers, screens and prioritize telephone calls in a courteous and professional manner, serving as a point of contact for parents, staff, trainers and management.
  • Verify and update demographics when contacted by parents.
  • Evaluates children's information and behavior to determine whether the child requires an immediate appointment
  • Utilizes advanced skills working with Microsoft Excel.

Paralegal Assistant (Secretary)

Sinclair Community College
Dayton, OH
09.2012 - 09.2013
  • Organized and maintained documents in a paper or electronic filing system
  • Scheduled student and teacher conference meetings.
  • Used personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases.
  • Responded to client calls and inquiries to deliver applicable information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Receptionist

Lester Navy Hospital
Okinawa, Japan
05.2009 - 06.2010
  • Retrieved patient files for doctors.
  • Restocked rooms and supply areas.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Validated data including patient demographics and health insurance information.
  • Organized charts, documents and supplies to maintain team productivity.
  • Updated outdated patient information to maintain current records.
  • Utilized pre-registration menu options to validate accuracy of enrolled patient database with each encounter.
  • Utilized skills working in Microsoft Excel to prepare spreadsheets for inventory and scheduling
  • Established and maintained effective working relationships with patients and medical staff.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed and implemented new processes for handling customer inquiries efficiently.
  • Provided administrative support to departments, such as filing, data entry, and answering phones.
  • Organized office supplies and ensured adequate stock levels were maintained.
  • Reviewed information to be released for completeness, signatures, etc, by reading material and checking request for release of information, ensuring that information being released is limited to material requested and conforms to companies directives and policies.
  • Assisted with the preparation of various reports for management review.
  • Completed data entry tasks within specified timeframes.
  • Scanned documents into digital format for easy retrieval.
  • Processed requests for information from patients medical records for release to appropriate facility, agency, or physician.
  • Provided advisory and technical assistance to patients, administrative staff and professional staff regarding release of information.
  • Created spreadsheets to track inventory levels and other relevant information.
  • Answered customer inquiries via phone or email in a professional manner.
  • Helped screen and follow through on all incoming telephone calls from attorneys and insurance representatives regarding legal cases and requests under the Privacy Act, referring only problem cases to the supervisor.
  • Assisted with scheduling appointments for clients or customers as needed.
  • Evaluated the adequacy of each completed authorization form. Screened each request for information to determine urgency and assured that the most urgent requests were completed first using established priority systems.
  • Managed incoming calls from external customers and internal staff members.

Mailroom Clerk

MCCS Camp Foster
, Japan
06.2008 - 08.2008
  • Received and sorted incoming mail, packages, and courier deliveries.
  • Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
  • Checked for proper labeling on envelopes to ensure accurate delivery.
  • Operated postage meter machines to prepare outgoing letters and parcels for mailing.
  • Provided customer service assistance with inquiries regarding postal services.
  • Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
  • Reported any discrepancies or irregularities during the sorting process.
  • Assembled boxes, bags or containers for packing materials before shipping out.
  • Operated mail processing equipment and manually sorted mail.
  • Answered telephones, directed calls and took messages.
  • Placed mail into appropriate PO boxes.
  • Troubleshot office equipment, computer hardware and software issues.

Education

Child Development Associate Certification (CDA) -

Wright-Patterson AFB
Dayton, OH
01.2017

Associates Degree - Business Management Entrepreneurship

Sinclair Community College
05.2014

High School Diploma -

Kubasaki High School
06.2010

Skills

  • Government Employee for the past 10 years
  • Familiar with the VISTA system in order to enter and or retrieve data for patient care
  • Familiar with validating data including patients demographics
  • Inventory Replenishment
  • Strong Problem Solver
  • Planning & Organizing
  • Team Management
  • Customer Service
  • Supervision & Leadership Skills
  • Computer Skills
  • Decision Making Skills
  • Communication Skills
  • Microsoft Office
  • Critical Thinking Skills
  • Reliable & Trustworthy
  • Understands rules of scheduling
  • Ability to execute processes efficiently and maintain highest level of quality
  • Organizational Skills
  • Able to grasp new concepts quickly
  • Interpersonal Skills
  • Innovative Thinking Skills
  • Ability to communicate tactfully and effectively
  • Ability to be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks
  • Earned a promotion
  • Able to independently set priorities and organize work to meet deadlines
  • Demonstrates ability to identify and communicate issues
  • CPR Certified

Timeline

Child Development Program Technician GS 1702-05

Wright Patterson Air Force Base
11.2013 - Current

Paralegal Assistant (Secretary)

Sinclair Community College
09.2012 - 09.2013

Receptionist

Lester Navy Hospital
05.2009 - 06.2010

Mailroom Clerk

MCCS Camp Foster
06.2008 - 08.2008

Child Development Associate Certification (CDA) -

Wright-Patterson AFB

Associates Degree - Business Management Entrepreneurship

Sinclair Community College

High School Diploma -

Kubasaki High School

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Ryan C. Smith