Ryan Smith
Dayton,TN
Summary
Accomplished Branch Manager with a proven track record at Mariner Finance, enhancing customer satisfaction and exceeding sales targets through effective operations management and team leadership. Skilled in coaching and fostering customer relationships, demonstrated by significantly improving service quality and financial performance. Expert in staff development and operations optimization, ensuring compliance and efficiency.
Overview
15
15
years of professional experience
Work History
Branch Manager
Mariner Finance
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
General Manager
Community Choice Financial Inc.
03.2010 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Team Supervision
- Employee Development
- Staff Management
- Operations Management
- Cash Handling
- Team Player
- Staff Supervision
- Training and Development
- Sales management
- Staff Training
- Account Review
- Product Training
- Friendly
- Cash handling expertise
Timeline
Branch Manager
Mariner Finance
09.2023 - Current
General Manager
Community Choice Financial Inc.
03.2010 - 09.2023
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