Ryan Smith
Summary
Outgoing and motivated business administration graduate with strong interpersonal skills, a commitment to excellence, and over two years of experience in customer-facing roles. Known for providing outstanding service, adapting to new technologies, and leading by example. Eager to contribute to Northern Credit Union’s mission by delivering exceptional member support through innovative, and convenient service channels. Dedicated guest advocate with strong customer service, cash handling, and team collaboration skills. Proven ability to enhance guest satisfaction and resolve inquiries efficiently.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Watertown
07.2022 - Current
- Delivered a consistent and personalized customer experience at the front end, enhancing guest satisfaction.
- Promoted self-service and digital tools to improve service efficiency.
- Resolved customer inquiries and concerns with professionalism and timeliness.
- Recognized by supervisors for reliability, teamwork, and leadership.
- Handled cash transactions accurately and efficiently at the checkout.
Cashier
Dick Sporting Goods
Watertown
05.2022 - 08.2022
- Processed transactions accurately, and maintained knowledge of current promotions.
- Engaged with customers to ensure a welcoming, and helpful experience.
- Assisted customers with product inquiries and selections at checkout.
- Maintained a clean and organized cashier station throughout shifts.
- Handled cash, credit, and check payments while ensuring security protocols.
Education
Bachelor of Science - Business Administration
SUNY, Potsdam
Potsdam, NY05-2025
Associate of Science - Business Administration
Jefferson Community College
Watertown, NY05-2025
Skills
- Customer service
- Cash handling
- Sales techniques
- Team collaboration
- Conflict resolution
- Data analysis
- Multitasking
- Adapting Skills
Affiliations
- Disc Golf
- Snowboarding
- Skateboarding
- Creative Arts
Timeline
Guest Advocate
Target
07.2022 - Current
Cashier
Dick Sporting Goods
05.2022 - 08.2022
Bachelor of Science - Business Administration
SUNY, Potsdam
Associate of Science - Business Administration
Jefferson Community College
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