Ryan Smith

• Successfully managed a team of program managers responsible for a collection of programs worth over $100 million annually, ensuring all programs are providing the intended value, and managing internal and external stakeholder needs appropriately.
• Developed and mentored a high-performing team of 13 global program managers, leading to a 60% improvement in the capacity of account coverage.
• Optimized the workforce supporting large, complex projects to reduce costs by over 30%, while increasing the project capacity of the program managers.
• Spearheaded the integration of program management tools, which improved project tracking, reporting accuracy, and customer confidence in program capabilities.
• Implemented a culture of continuous improvement through establishing a clear vision of the PMO value proposition, aligning the team's focus for a consistent global understanding and approach.
• Fostered a strategic mindset and a customer outcome-driven approach. Enabling the demonstration of increased value and a shift to a cost-recoverable approach on new engagements.
• Developed standard reporting to provide executive leadership with strategic insights and business drivers at large global accounts. Increasing awareness and speed of decision-making.
• Partnered with program managers on critical engagements to provide coaching on issue resolution and stakeholder management.
• Led engagements, opportunities with customers to qualify opportunities, and make strategic recommendations regarding funding and program engagement at the global level.

• Managed a global team of direct reports and indirect reports.
• Lead for the delivery excellence of service contracts on global enterprise accounts.
• Supported a globally matrixed organization to deliver on service contracts.
• Showcased leadership by building and establishing a new team for the global repair service.
• Responsible for the contract delivery aspect of $20-30 million in service contracts
• Accountable for the effective implementation and improvement of business management processes.
• Evolved the business development strategy to align with customer needs and increase the value that the customer sees in the offering.
• Lead customer mass adoption of the service, and positioned Rockwell as an integral piece to the success.
• Championed a 21% growth in annual recurring revenue.
• Expanded programs into Latin America & Asia
• Created the framework and provided governance for global standards, processes, and procedures.
• Produced a structured, sustainable program with defined outcomes.
• Built customer relationships and led the establishment of jointly developed KPIs.
• Evolved metrics to ensure the program clearly promotes value, and is sustainable long-term.
• Led presentations to all stakeholder levels. Crafting content to meet the needs of the audience.
• Responded to customer needs and priorities. Presenting solution options to their senior management.
• Supported contract negotiations and aligned proposals with delivery capabilities to ensure the customer receives a consistent experience and outcome in all regions.
• Provided supervision, coaching, and guidance to other Global Delivery and Program Managers.
• Established goals for the team to support and drive overall business excellence.
• Served as the point of contact to review global contracts for consistency and approval of projected P&L.
• Demonstrated the ability to present to multiple levels, and craft content to the needs of the audience.

• Lead projects for the drive systems business. Including hardware, software, and field startup
• Commercial lead and single point of contact for customer engagements
• Style centered around proactive stakeholder engagement
• Responsible for managing the largest projects for Rockwell's largest global account
• Partnering with the customer and account team on long-term project strategy
• Manage prioritization of competing projects to maximize production and profitability
• Built relationships with key customer stakeholders to become a trusted advisor
• Hosted customer witness tests, inspections, and acceptance test to receive final acceptance and payment
• Demonstrated proficiency working within a matrixed environment to achieve project deliverables
• Led through influence to manage team members from other business units
• Coordinated engineering teams needed through the project lifecycle
• Improved profit margin over 15% on projects by driving innovative task solutions
• Concurrently managed 15 -25 projects at any given time
• Total revenue of approximately $12MM
• Generated estimates and proposals, negotiated with customers, and managed contracts for customers and vendors
• Gained B2B selling experience
• Managed project schedule, revenue reporting and accurate forecasting
• Maintained project data to measure and report the schedule and revenue
• Performed active risk planning and mitigation for the duration of the project
• Added value to customers and increased revenue to the business by identifying additional items/services that our company can provide to create a better deliverable on each project.
• Consistently received the highest customer satisfaction scores among all business peers (Avg 9.6/10)

• Responsible for performing system engineering for automation process control projects from design through implementation
• Deliver hardware design specification, schematics, and panel design based on customer requirements and Rockwell Automation best practices
• Develop functional design specifications, process narrative, and use them to write the PLC, HMI code, and variable frequency drive control
• Manage members of a global team and provide guidance for project implementation
• Work directly with customers to deliver complete turnkey solutions
• Solutions delivered in the multiple industries: Automotive, Crane/hoist, Metals/Mining, Process, Pulp/Paper, SCADA for Transit systems, water treatment, and others
• Supported in developing industry standards around hardware design to deliver cost savings to Rockwell Automation and a common appearance for the end user
• Provide on-site process control system start-up
• Software Experience: Studio 5000, RSLogix , FactoryTalk, AutoCAD Elec., AssetCentre, VantagePoint, Historian, Visio, VMWare, PTC, IFS & SAP
• Special Project- Leader of initiative to create a product from a modular solution that I designed
• Led development, launch, pricing strategy, voice of customer demos, and presentations at industry tradeshows

• Two-year rotational program with exposure to multiple business units
• Included a field service training program (EIT), which entailed a six-month program with in-depth exposure to Rockwell Automation’s portfolio of products.
• Trained on RSLogix, FactoryTalk, PowerFlex, and Kinetix drives.
• Experienced with Ethernet, DeviceNet, and ControlNet communication protocols.
• Two-month field service assignment: customer site visits for repair and startups.

Product Development: PowerFlex Drives (Mequon, WI).

• Managed product improvement projects using the Common Product Development process.
• Increased production yield of variable frequency drive PCBs by 20%.
• Improved quality of the variable frequency drive by implementing more robust parts
• Led in-house testing required for UL approval of the PowerFlex AC drive.

Product Marketing: Industrial Components Business (Milwaukee, WI)

• Supported the launch process of a new-to-market process
• Following a standard release process.
• Conducted competitive product analysis, and created material to support sales and marketing.
• Developed pricing strategies and supported distribution channels on price negotiations
• Created marketing and sales collateral supporting new product launch (Enclosed SMC-50)
• Presented new product releases and provided training at customer trade shows

Capstone: Systems and Solutions Business (Alpharetta, GA)

• Programmed tissue machine using RSLOGIX 5000 and PlanPAx process objects
• Developed and conducted operator training for the use of the new Human Machine Interface
• Experience moving projects from design concept to full implementation and startup

• Managed capital and expense projects up to $500K
• Developed detailed scopes of work and managed interactions with contractors and vendors
• Led projects following PMI methodology with a primary focus on scope and risk portion
• Performed PLC and HMI programming updates as required for operations
• Layout and design of P&ID and control drawings for machine upgrades
• (AutoCAD)
• Sizing and set up of Variable Frequency Drives systems in pumping applications
• Performed root cause analysis to develop a project to improve equipment uptime
• Optimized bottleneck production processes
• Improving machine production by 30%
• Spent non-project time supporting Electrical & Instrumentation department with machine downtime

• Performed advanced research in robotic mapping and navigation
• Research leader of the team dedicated to autonomous robotics
• Autonomous Lawnmower and Firefighting Robot.

• Responsible for installation troubleshooting and testing electrical equipment