Ryan Smithee
Austin,TX
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Pronzo/Pershing East
2024.05 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
24 Diner
2023.10 - 2024.05
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Cashier
Bacalar/Tomalo
2023.06 - 2023.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Paperboy
2020.06 - 2023.03
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Assisted with training of new staff members
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server
Dandelion Cafe
2019.08 - 2020.01
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $200.
Lead Server
Wild Kitchen And Bar
2018.06 - 2019.08
- Trained new servers in restaurant procedures, daily operations, and server duties
- Interacted with guests and promptly responded to requests to provide exceptional service
- Performed minor food preparation to assist kitchen staff and streamline operations.
Food Runner
Searsucker Austin
2017.04 - 2018.05
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Helped servers by delivering and refilling beverages, prebussing tables, and resolving guest requests
- Communicated with hostess to drive efficient seating, table utilization and guest service
- Assisted servers with delivering food to tables and refilling beverages
- Assisted team by promptly clearing and efficiently resetting tables.
Server / Victoria Country Club
Searsucker Austin
2016.09 - 2017.01
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Monitored guests for intoxication and immediately reported concerns to management
- Prepared beverages and filled food orders for customers
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Special Events Coordinator
Ball State University
2014.12 - 2015.12
- Compiled and managed event inventory, supplies, donor information, guest lists, and equipment
- Liaised with event support personnel, outside vendors and suppliers
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Student Teacher Intern
Wilhelmsgymnasium
2015.04 - 2015.08
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support
- Planned lessons according to district standards to cover all required topics.
Education
Completed Coursework Towards Associate Of Arts In Business Management -
Ball State University
Muncie, IN12.2015
High School Diploma -
Brownsburg High School
Brownsburg, IN05.2013
Skills
- Sales Expertise
- High-Volume Dining
- Special Dietary Requirements
- Food Preparation and Safety
- Menu Memorization
- Order Accuracy
- Guest Relations Management
- Suggestive Selling
- Dining Area Maintenance
- Age Verification
Timeline
Server/Bartender
Pronzo/Pershing East
2024.05 - Current
Server
24 Diner
2023.10 - 2024.05
Server/Cashier
Bacalar/Tomalo
2023.06 - 2023.10
Server
Paperboy
2020.06 - 2023.03
Server
Dandelion Cafe
2019.08 - 2020.01
Lead Server
Wild Kitchen And Bar
2018.06 - 2019.08
Food Runner
Searsucker Austin
2017.04 - 2018.05
Server / Victoria Country Club
Searsucker Austin
2016.09 - 2017.01
Student Teacher Intern
Wilhelmsgymnasium
2015.04 - 2015.08
Special Events Coordinator
Ball State University
2014.12 - 2015.12
Completed Coursework Towards Associate Of Arts In Business Management -
Ball State University
High School Diploma -
Brownsburg High School
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