Ryan Sneed
Hendersonville,NC
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Communicative team leader with expertise in driving improvements through innovation and collaborative leadership.
Overview
16
16
years of professional experience
Work History
Manager
South Carolina Department of Revenue
Greenville, SC
12.2017 - 06.2025
- Managed compliance with state tax laws and regulatory requirements.
- Led team in developing revenue collection strategies and initiatives.
- Oversaw daily operations of revenue processing and distribution functions.
- Implemented process improvements to enhance operational efficiency in revenue collection.
- Mentored junior staff in best practices for customer service and taxpayer assistance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Fraud Division Manager
South Carolina Department of Employment and Workforce
Columbia, SC
03.2009 - 12.2017
- Analyzed workforce data to identify trends and inform strategic decision-making processes.
- Facilitated team meetings to align goals and communicate organizational updates effectively.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
Education
Bachelor of Arts - History
University of South Carolina
Columbia, SC12-1999
Skills
- Strategic planning
- Conflict resolution
- Performance monitoring
- Effective communication
- Customer relationship management
- Data analysis
- Compliance oversight
- Problem solving
Timeline
Manager
South Carolina Department of Revenue
12.2017 - 06.2025
Fraud Division Manager
South Carolina Department of Employment and Workforce
03.2009 - 12.2017
Bachelor of Arts - History
University of South Carolina
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