Ryan Spradlin

Senior Business Systems Analyst with a proven track record of successfully leading cross-functional teams in delivering on-time, high-value projects that align with strategic initiatives.

• Serve as our scrum planner and servant leader dedicated to removing impediments and supporting team members to ensure the completion of sprint organizational objectives.
• Manage and maintain our ServiceNow user account integration with RadiantLogic, WorkDay, and Active Directory.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Provide guidance and assistance with stakeholder engagements and communications.
• Assessed business requirements to create focused solutions.
• Provide performance analytics.
• Assist in identifying and developing strategies for efficiency and improvement opportunities.
• Manage the onboarding of new contract development resources.
• Develop and execute performance evaluations.

Responsible for designing, implementing, and maintaining ITSM, ITOM, and IAM solutions leveraged throughout the organization.

• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Assisted in the implementation of an Identity and Access Management system.
• Designed and developed custom business applications related to CMS audit and legal correspondence.
• Assisted in CMS user level audits.
• Developed SQL queries and update statements related to reporting on and maintaining the MSSQL application databases.
• Created manuals and taught training sessions to educate co-workers on new systems.

Worked closely with commercial and federal clients to provide expertise and guidance related to ITSM software applications and systems. Operated as both project manager and implementation engineer performing onsite installations and customizations to meet client specific needs.

• Client Consultation: Engaged with clients to understand their business requirements. Assess existing systems and processes to identify improved automation and integration possibilities.
• Installed and configured software suites including custom applications, web servers (IIS and Apache), and database management systems (MSSQL and Oracle DBMS).
• Provided training in the form of documentation, knowledge transfer, and onsite user sessions.
• Completed post installation support and optimization.