Ryan Spring
Concord,NH
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
Bedford/Concord , NH
01.2013 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
Assistant Store Manager
Bed Bath & Beyond
Amherst, NH
10.2008 - 01.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
Assistant Manager
Home Depot
Keene , NH
08.2006 - 10.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
Keene High School
Keene, NH06.1993
Skills
- New Merchandise Presentation
- Policies and Procedures
- Staff Supervision
- Financial Statement Review
- Merchandise Selection
- Human Resources Oversight
- Sales Strategies
- Supply Ordering
- Pricing Strategies
- Sales Tracking
- Verbal and Written Communication
- Department Oversight
- Visual Merchandising
- Credit Card Applications
- Cash Management
- Multitasking and Organization
- Time Management
- Payroll Management
- Management Training
- Store Merchandising
- Merchandising Plan Development
- Recruiting and Hiring
- Customer Service
- Inventory Management
- Return Merchandise Authorization
- Business Leadership
- Employee Training
- Merchandising Operations
- Sales Promotion
- Replenishment and Recovery
- Positive and Friendly
- Work Planning and Prioritization
- Bank and Safe Deposits
- Complaint Resolution
- Employee Terminations
- Loss Prevention Procedures
- Leading Staff Meetings
- Team Development
- Standard Operating Procedure
- Promotional Events
- Profit and Loss
- Shrink Minimization
- Disciplinary Enforcement
- Store Appearance
- Operational Efficiency
- Leadership
- Layout Planning
- Documentation
Timeline
Store Manager
Bed Bath & Beyond
01.2013 - Current
Assistant Store Manager
Bed Bath & Beyond
10.2008 - 01.2011
Assistant Manager
Home Depot
08.2006 - 10.2008
Keene High School
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