Professional technician with deep expertise in cell tower maintenance, repair, and installation. Strong focus on safety protocols, troubleshooting, and equipment optimization. Proven ability to work seamlessly within teams, adapting to changing project demands while consistently delivering high-quality results. Highly reliable with strong work ethic, technical problem-solving skills, and commitment to operational excellence.
Overview
15
15
years of professional experience
Work History
Cellular Network Technician
Northeast Iowa Telephone Company / Cover 2
01.2017 - 08.2025
Assisted in building, installation, and configuration of cellular network hardware and software on 200+ new AT&T cellsites in Iowa, Minnesota, Wisconsin, and Illinois.
Worked with tower crews, last mile providers, and Aureon for various tasks from new fiber installations on site to troubleshooting transport issues.
Extensive work with Microwave backhaul systems.
Supported troubleshooting efforts for connectivity issues across various devices.
Documented network configurations and changes for future reference.
Learned to operate diagnostic tools to identify network problems efficiently.
Participated in team meetings to discuss ongoing projects and improvements.
Improved network reliability by troubleshooting and resolving hardware and software issues.
Collaborated with team members for successful implementation of large-scale network projects.
Diagnosed and resolved hardware, software and network problems and replaced defective components.
Performed routine maintenance on the network to provide a high quality stable product.
Field Technician
Community Digital Wireless / Sub: Northeast Iowa Telephone Company
01.2011 - 01.2017
Installed and configured wireless internet systems for residential and commercial clients.
Diagnosed and resolved connectivity issues, ensuring optimal network performance and customer satisfaction.
Conducted routine maintenance on equipment to enhance reliability and reduce service interruptions.
Developed comprehensive documentation for network configurations, improving knowledge sharing among staff.
Analyzed customer feedback to identify service improvement opportunities, elevating overall client experience.
Managed inventory of tools and equipment, streamlining supply chain processes for operational efficiency.
Optimized wireless network performance through regular monitoring and analysis of signal strength, interference, and traffic patterns.
Education
High School Diploma -
New Hampton Community School
New Hampton, IA
05-2003
Skills
Hardware installation
Network configuration
Network troubleshooting
Wireless networking
Preventive Maintenance
Cabling infrastructure
Software configuration
Ticket management
Remote Access solutions
Cable termination
Network monitoring
Operating systems
Network support
Timeline
Cellular Network Technician
Northeast Iowa Telephone Company / Cover 2
01.2017 - 08.2025
Field Technician
Community Digital Wireless / Sub: Northeast Iowa Telephone Company