Ryan Stacks
Loss Analysis Manager
WAXAHACHIE,TX
Summary
Motivated Loss Analysis manager with extensive knowledge in the GSE claim expense reimbursement process. Proven skills in enhancing productivity, efficiency, and bottom-line results with forward -thinking leadership. Proficient in using independent decision making skills and sound judgement to positively impact the companies success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Loss Analysis Manager
Mr. Cooper
Lewisville, TX
09.2015 - 03.2022
- Managed 10 onshore specialist in day to day operation with post GSE claims loss analysis. Provided extensive training while offering support to 45 offshore specialist.
- Created custom dashboards and interfaces designed specifically to increase productivity and present data transparency.
- Identified and analyzed losses suffered through the default process.
- Collaborated and coordinated with servicing departments including foreclosure, bankruptcy, escrow, and loss mitigation. Assisted these departments with setting up controls to help mitigate losses that resulted from inconsistencies in the default process
- Trained and supported third party vendors that assisted Mr. Cooper in our loss analysis process for GSE.
- Development and/ or refinement of policy and procedure documents
Claims Analyst
Mr. Cooper
LEWISVILLE, TX
09.2013 - 09.2015
- Completed analytical analysis on post GSE claims to determine root causes and potential process gaps within different lines of business.
- Team lead in training peers in our loss analysis process, and providing any additional training or assistance if applicable
- Updated daily inventory numbers and tracked daily trends on potential workflow issues
MI Claims Specialist
Mr. Cooper
LEWISVILLE, TX
02.2010 - 09.2013
- Processed all assigned MI Claims timely with all required documentation as needed.
- Provided additional training and assistance to all team members and management
- Developed and implemented quality oversight on MI Claim curtailments
Education
Bachelor of Science - Business Management
Tarleton State University
Stephenville, TX 09.2003 - 05.2007
Skills
Proficient in SQL and Microsoft Access
Training and Development
Teamwork and Collaboration
Attention to Detail
Timeline
Loss Analysis Manager
Mr. Cooper
09.2015 - 03.2022
Claims Analyst
Mr. Cooper
09.2013 - 09.2015
MI Claims Specialist
Mr. Cooper
02.2010 - 09.2013
Bachelor of Science - Business Management
Tarleton State University
09.2003 - 05.2007