Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ryan Stalder

Issaquah,WA

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in management and working in 24/7 uptime environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations & Support Lead

Digital Software Business
07.2024 - Current
  • Manage user support operations and contribute to over $250,000 in revenue for a global software-selling community.
  • Coordinate a media and design team to create promotional content and updates.
  • Handle payment processing, customer communication, and team dispute resolution.
  • Maintain internal documentation and streamline customer service workflows.
  • Demonstrate leadership, digital communication, and problem-solving in a remote business environment.
  • Freelance / Remote
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Pet Care Specialist / Dog Walker

Self-Employed
06.2023 - Current
  • Deliver personalized pet care services including walking, feeding, and supervision.
  • Build lasting client relationships through reliability and communication.
  • Manage scheduling, payments, and service quality independently.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Followed optimal schedules for animals as set by owners or supervisors

Education

High School Diploma -

Issaquah High School
Issaquah, WA
06.2026

Skills

  • Cybersecurity: Network security, risk analysis, system hardening (beginner-intermediate)
  • Tools & Platforms: TryHackMe, GitHub, Wireshark, Linux CLI, AWS (intro)
  • Programming: Python, Java (AP CSP), HTML/CSS basics
  • Soft Skills: Leadership, teamwork, communication, organization, troubleshooting
  • Technical assistance
  • Technical solution analysis

Accomplishments

  • CertiPort Cybersecurity Certification
  • CertiPort Computational Thinking Certification
  • Building Home Server
  • Hardening Home Network

Certification

  • CertiPort Cybersecurity Certification
  • CertiPort Computational Thinking Certification
  • WA State Food Handler’s Permit
  • American Red Cross First Aid Certified

Timeline

Operations & Support Lead

Digital Software Business
07.2024 - Current

Pet Care Specialist / Dog Walker

Self-Employed
06.2023 - Current

High School Diploma -

Issaquah High School

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