Experienced with overseeing operational functions and implementing process improvements. Utilizes leadership skills, risk management, and resource management to meet organizational benchmarks and operational performance.
- Responsible for overseeing day to day operations and employees.
- Maintained inventory following the JIT model.
- Improved various protocols including employee training, machine maintenance, inventory storage.
- Managed the remodeling of the hardware store/office interior.
- Met with insureds to evaluate the risk of their portfolio, both physically and their property management/ownership philosophy.
- Addressed risk concerns with the insured and routinely worked with them throughout the life of the policy to mitigate risk to the portfolio.
- Managed the Quality Assurance team by training and maintaining the department staff.
- Assigned team members risk inspection reports for review based on their strengths.
- Completed routine audits of inspection reports with staff to improve the quality of product being delivered to customers.
- Assisted in the development of a mobile application for our field inspectors.
- Reviewed and revised risk inspection reports from our field inspectors prior to customer delivery.
- Assisted customer's with vehicle specification inquiries, researching vehicle replacement parts, and scheduling vehicle service.