Ryan Stephens
Raleigh,North Carolina
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver.
Overview
7
7
years of professional experience
Work History
Shift Manager
Taco Bell
05.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for team.
Assistant Manager
Zips Car Wash
06.2021 - 04.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
Assistant General Manager
Taco Bell
12.2019 - 08.2021
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Customer Service Representative
Conduent
03.2018 - 12.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Shift Supervisor
Allied Universal Security Services
07.2017 - 03.2018
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma -
Enloe High School
Raleigh, NC06.2012
Skills
- Coaching and Mentoring
- Customer Service
- Team Collaboration and Leadership
- Problem-Solving
- Strategy Development
- Shift Scheduling
- Team Development
- Quality Assurance
Timeline
Shift Manager
Taco Bell
05.2022 - Current
Assistant Manager
Zips Car Wash
06.2021 - 04.2022
Assistant General Manager
Taco Bell
12.2019 - 08.2021
Customer Service Representative
Conduent
03.2018 - 12.2019
Shift Supervisor
Allied Universal Security Services
07.2017 - 03.2018
High School Diploma -
Enloe High School
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