Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Ryan Stewart

Ryan Stewart

Conroe,TX

Summary

Accomplished hospitality manager with over 14 years of experience in the foodservice industry, dedicated to delivering exceptional guest experiences and elevating service standards. Known for cultivating a culture of excellence through staff training, development, and motivation. Leadership style is

rooted in accountability, integrity, and fostering teamwork, ensuring seamless operations and customer satisfaction. A keen eye for detail and a passion for creating welcoming environments, aiming to drive both guest loyalty and business growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Chuy’s OPCO Inc.
01.2021 - Current
  • Regional Lead AGM, hosting monthly focus meetings for multi-million dollar market.
  • Collect and manage all departmental sales plans with weekly status reports and one on one accountability meetings.
  • Service standard and certification compliance.
  • Weekly forecasting of sales + labor projections to comply with store-specific targets and company goals.
  • Hiring, onboarding, training & scheduling for over 120 employees.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Shift Manager & Sales Associate

J.Crew
11.2019 - Current
  • Enrolling customers in loyalty program and credit accounts.
  • Reporting & achieving sales per hour expectations.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Senior Manager

California Pizza Kitchen
04.2017 - 12.2020
  • Regional Hospitality Lead organizing & hosting bi-weekly regional calls to review key metrics in customer satisfaction, service excellence and review new policies and procedures for 7 restaurants.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Hosted monthly Safety Committee meetings with approximately 50 employees & submitted Safety Walk-through reports.
  • Traveled to assist 5 neighboring Stores in the Region.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

General Manager

Olive or Twist
04.2016 - 04.2017
  • Food & beverage menu development and execution.
  • Achieved owners' goals in sales, profitability, social awareness and quality of service, food & beverage.
  • Replied to all customer reviews on social platforms like Yelp! and Google.
  • Managed a diverse team of over 30 professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Hospitality Manager

California Pizza Kitchen
09.2012 - 04.2016
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among 75 employees across all departments within the establishment.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.

Bartender, Server & Trainer

California Pizza Kitchen
07.2008 - 09.2012
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Theatre Design Technology, Mechanical Engineering -

Louisiana State University
Baton Rouge, LA
05.2008

Skills

  • Microsoft Office Suite
  • Aloha & Micros (POS Back Office)
  • Data Analysis
  • HotSchedules
  • Invoicing
  • Wisely
  • Zenput
  • Communication
  • Leadership
  • Flexibility
  • Attention to Detail
  • Accountability

Accomplishments

  • Eagle Scout - Boy Scouts of America

Certification

  • ServSafe Food Handler's Certification
  • CPR/AED Certification
  • First Aid Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager

Chuy’s OPCO Inc.
01.2021 - Current

Shift Manager & Sales Associate

J.Crew
11.2019 - Current

Senior Manager

California Pizza Kitchen
04.2017 - 12.2020

General Manager

Olive or Twist
04.2016 - 04.2017

Hospitality Manager

California Pizza Kitchen
09.2012 - 04.2016

Bartender, Server & Trainer

California Pizza Kitchen
07.2008 - 09.2012

Theatre Design Technology, Mechanical Engineering -

Louisiana State University

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Ryan Stewart