Ryan Stoker
Summary
Management professional with a strong track record in retail sales, specializing in training and development. Expertise in building relationships and enhancing customer satisfaction through effective process improvements. Proven ability to boost operational efficiency and team performance through cross-selling. Seeking a leadership role in a collaborative environment that prioritizes sales and service excellence.
A natural coach and mentor encourages and celebrates goal-oriented success with team members. Successful in team building, as well as resolving concerns and issues with professionalism and fairness.
Looking to join a growing organization that values its employees and can offer a variety of long-term career paths.
Overview
26
26
years of professional experience
Work History
Precious Jewelry Operations
Neiman Marcus/Saks Global
Orlando, FL
12.2024 - Current
- Supervised daily operations in Jewelry department, ensuring adherence to visual standards and audit protocols.
- Introduced innovative ideas that drove team performance, achieving three consecutive years of increased sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Ensured compliance with corporate policies through effective oversight and training initiatives.
- Collaborated with team members to refine processes and enhance customer engagement strategies.
Sales Support Assistant Manager Fine Jewelry
Neiman Marcus
Orlando, FL
06.2021 - 12.2024
- Maintained product displays to uphold visual merchandising standards and daily audits.
- Coordinated communication between sales associates and management teams to ensure operational efficiency.
- Processed customer orders while managing inventory levels effectively.
- Prepared and organized sales reports for team meetings, enhancing data-driven decisions.
- Supported training of new staff on company policies and procedures for improved compliance.
- Performed account audits to verify accuracy of documents and financial records.
- Handled customer complaints promptly, ensuring high satisfaction rates.
- Developed relationships with key accounts through regular phone and email contact.
Reservation Sales Agent
Walt Disney Travel Company
Orlando, Florida
09.2004 - 06.2021
- Facilitated seamless reservation processes by managing customer inquiries effectively.
- Utilized reservation systems to efficiently input and modify customer details.
- Assisted customers in selecting accommodations tailored to individual preferences.
- Resolved booking discrepancies through coordination with various departments.
- Trained new team members on reservation procedures and software usage.
- Maintained current knowledge of company policies and industry trends.
- Suggested additional services based on customer needs to enhance revenue opportunities.
Sales Floor Manager
Littman Jewelers
Orlando, Florida
10.2002 - 09.2004
- Managed daily operations on the sales floor to ensure smooth customer experiences.
- Trained and mentored staff on effective sales techniques and customer service standards.
- Oversaw inventory management, ensuring products were stocked and organized efficiently.
- Implemented promotional displays to enhance product visibility and drive customer interest.
- Conducted regular team meetings to communicate goals, updates, and performance expectations.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Delegated tasks to maintain efficient workflow.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
Assistant Manager
Manhattan Diamonds
Vero Beach, Florida
11.1999 - 10.2002
- Managed inventory processes to maintain optimal stock levels and organization.
- Supported training programs for new hires on company policies and procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Graphic Design
Ricks College
Rexburg, IDSkills
- Visual merchandising
- Customer service
- Inventory management
- Relationship building
- Training and development
- Team collaboration
- Problem solving
- Creative solutions
- Policy enforcement
- Audit compliance
Timeline
Precious Jewelry Operations
Neiman Marcus/Saks Global
12.2024 - Current
Sales Support Assistant Manager Fine Jewelry
Neiman Marcus
06.2021 - 12.2024
Reservation Sales Agent
Walt Disney Travel Company
09.2004 - 06.2021
Sales Floor Manager
Littman Jewelers
10.2002 - 09.2004
Assistant Manager
Manhattan Diamonds
11.1999 - 10.2002
Associate of Science - Graphic Design
Ricks College
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