RYAN STONE
San Diego,CA
Summary
With 15 years of management experience in retail sales, logistics, and restaurant hospitality, I thrive in results-driven team-oriented environments. I bring a coaching style to management and lead by example. Always looking for ways to improve the business and deliver for our customers, I am strategy and numbers driven. My Northeast roots are calling, and I am looking to relocate to the Capital District, where our family resides.
Overview
24
24
years of professional experience
Work History
Kitchen Sales Manager
IKEA
01.2023 - Current
- Optimize the shopping experience to create satisfied customers and increase sales
- Motivate and inspire the team
- Analyze and act on commercial opportunities
- Hire, train and develop team of kitchen sales coworkers
- Ensure the team has the correct knowledge of the product range and services so they can provide excellent customer service
- Create and follow up on department goals and action plans that align with country priorities
- Partner with the service office and store team to support sales goals
- Ensure the department is presented in a way that inspire customers
- 2024 Coworker feedback leadership score of 89% vs the store average of 68%
- 5th top performing kitchen dept in the US, on pace for 110% to goal of $8.5 million
Furniture Selling Manager and Active Selling Manager
IKEA
01.2019 - 01.2023
- Developed sales and enhanced the shopping experience in the furniture showroom and warehouse
- Lead and inspired the sales team to deliver a consistently positive customer experience
- Responsible for hiring, onboarding, and training management team of 6
- Coached and mentored managers and provided support for co-workers
- Set goals and follow up to ensure improvement in mechanical sales, merchandising, easy buying process, and sales steering
- Ensured IKEA concept and commercial review standards were met
- 2023 5th top performing store in the US for sales, 99% to goal of $135 million
Logistics Supply Chain Manager
IKEA
01.2012 - 01.2019
- Lead the in-store Logistics Team to manage the product range and improve product availability
- Collaborated with the store sales team to ensure commercial needs have the best possible goods available at the lowest possible cost
- Acted as the link between the store and the country supply chain
- Lead and developed in-store Logistic Supply and Inventory Team
- Set goals based on key performance indicators and monitored performance, adapted and acted as needed
- Created an efficient and precise range management process for the store
- Contributed to successful store replenishment by forecasting and ordering in line with the commercial calendar
- Oversaw inventory management and analyzed stock discrepancies
- Previous IKEA experience: Textiles Manager, Logistics Supply Chain Specialist, Loss Prevention, Customer Service, Bedroom Sales, and Furniture Builder
Restaurant Manager
Joe’s American Bar and Grill
01.2001 - 04.2005
- Ensured an excellent customer experience through managing a competent restaurant team
- Responsible for meeting company standards in menu, dining, restaurant ambiance and experience
- Drove sales and profits and developed employees
- Held team members accountable to high standards through effective coaching and communications
- Built a connection with guests and resolved escalated complaints
- Held daily pre-shift meetings to review specials, events, and initiatives
- Monitored food, beverage, and labor costs
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Undergraduate Studies -
University of Massachusetts
Amherst, MABA - Political Science
San Diego State University
San Diego, CA01.2012
Skills
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Sales strategy development
- Strategic planning
- Positive and upbeat
- Sales planning
- Sales tracking
- Goal setting
- Performance management
- KPI tracking
- Empowers high-performing sales teams
Professional Development
- Shopkeeper Training, 2022, Country Facilitator, Kansas City, MO, Trainer for shopkeepers on the IKEA concept- How to sell, the customer journey, and understanding the IKEA vision and business.
- Kitchen Business Training, 2024, Country Facilitator, Trainer for store kitchen teams on all aspects of the kitchen selling business.
Timeline
Kitchen Sales Manager
IKEA
01.2023 - Current
Furniture Selling Manager and Active Selling Manager
IKEA
01.2019 - 01.2023
Logistics Supply Chain Manager
IKEA
01.2012 - 01.2019
Restaurant Manager
Joe’s American Bar and Grill
01.2001 - 04.2005
Undergraduate Studies -
University of Massachusetts
BA - Political Science
San Diego State University
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