Ryan Stultz
Margate,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Assistant Service Manager
Gunther Motor Company, Kia
02.2019 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of advisors to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Trained multiple less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Service Advisor
Gunther Motor Company, Kia
02.2015 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Dog Handler
Pawz-itive Dog Training
08.2022 - Current
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Transported dogs safely and maintained clean driving record.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Observed animals closely to understand individual needs and behaviors.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Uber Partner
Uber
01.2014 - 02.2015
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Pizza Delivery Driver
Poppy's Pizza
01.2014 - 02.2015
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
General Construction Laborer
General Contracting
01.2014 - 02.2015
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Contributed to successful project completion by collaborating with team members on various tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved job site organization by sorting, stacking, and properly storing materials and equipment.
- Demonstrated adaptability by quickly learning new skills and techniques required for specific project needs.
Retail Manager
Cracker Barrel
01.2013 - 01.2014
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Manager
Landry's Inc. Rainforest Cafe
01.2009 - 01.2013
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Transferred to new stores in different states to help improve sales and increase productivity
Assistant Retail Manager
Landry's Inc. Rainforest Cafe
01.2006 - 01.2009
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Implemented strategies focused on increasing store sales and customer satisfaction.
Retail Sales Associate
Landry's Inc. Rainforest Cafe
01.2003 - 01.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
No Degree - Psychology And Education
Florida Atlantic University
Boca Raton, FLNo Degree - Psychology And Education
Broward College
Fort Lauderdale, FLHigh School Diploma -
Piper High School
Sunrise, FLSkills
- Client Service
- Facility Upkeep
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Staff Development
- Sales Techniques
- Schedule Preparation
- Technical Proficiency
Accomplishments
- Used Microsoft Excel, as well as other microsoft applications, to develop spreadsheets that assisted payroll, scheduling, and account across multiple departments.
- Supervised team of both low and high quantity of staff members.
- Managed stores that exceeded company expectations.
- Documented and resolved scheduling appointments which led to increased employee productivity and customer satisfaction.
Timeline
Dog Handler
Pawz-itive Dog Training
08.2022 - Current
Assistant Service Manager
Gunther Motor Company, Kia
02.2019 - Current
Service Advisor
Gunther Motor Company, Kia
02.2015 - Current
Uber Partner
Uber
01.2014 - 02.2015
Pizza Delivery Driver
Poppy's Pizza
01.2014 - 02.2015
General Construction Laborer
General Contracting
01.2014 - 02.2015
Retail Manager
Cracker Barrel
01.2013 - 01.2014
Retail Manager
Landry's Inc. Rainforest Cafe
01.2009 - 01.2013
Assistant Retail Manager
Landry's Inc. Rainforest Cafe
01.2006 - 01.2009
Retail Sales Associate
Landry's Inc. Rainforest Cafe
01.2003 - 01.2006
No Degree - Psychology And Education
Florida Atlantic University
No Degree - Psychology And Education
Broward College
High School Diploma -
Piper High School
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