Ryan Sugg
Tampa,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
EMS Communications and Logistics
Adventhealth
09.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Team Leader
WIdeman Air
01.2019 - 07.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FLSkills
- Dynamic and compassionate leader with extensive experience in fostering teamwork, and maintaining clear communication Proven track record of putting crew and patient safety first, being attentively proactive, and ensuring all operations are carried out efficiently Demonstrated ability to prioritize safety in high pressure situations,
- Prioritizing calls
- Schedule Management
- Critical Thinking
- Decision-Making
- Effective Communications
Timeline
EMS Communications and Logistics
Adventhealth
09.2021 - Current
Team Leader
WIdeman Air
01.2019 - 07.2021
High School Diploma -
Zephyrhills High School
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