Ryan Sullivan
Inglewood,CA
Summary
Dedicated HR professional working in talent management, employee relations, and strategic HR initiatives. Proven track record of enhancing workplace culture and aligning HR strategies with business objectives. Ready to drive success in a new role.
Overview
11
11
years of professional experience
Work History
Employee Experience Coordinator
Sender One Climbing
05.2022 - Current
- Communicate issues, concerns, and questions with management from over 200 staff members.
- Support recruitment efforts and increase interview and hiring efficiency.
- Coordinate interviews, hiring, onboarding, and orientations company-wide.
- Audit staff perks, compliance, training certifications, and disciplinary action.
- Facilitate staff offboarding and voluntary separation processes.
- Perform new hire background checks and confirm work status.
- Develop and maintain courteous and effective working relationships.
Customer Experience Specialist, Shift Lead
Sender One Climbing
10.2021 - 05.2022
- Managed inherent risks involved with climbing & training.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created successful work schedules for each team member to meet deadlines and ensure fully staffed shifts.
- Documented customer interactions to record customer service history details and preserve KPI percentages consistently over 80%.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed performance valuations to identify weakness and develop improvement strategies.
Program Coordinator
Boston University Graduate Program in Religion
07.2016 - 10.2020
- Directed daily duties and managed quarterly check-ins for up to 5 work-study students each semester.
- Served as primary contact.
- Oversaw Ph.D. candidate recruitment.
- Tracked and appropriated yearly budgets.
- Created and maintained program website via WordPress.
- Planned domestic and international travel for Ph.D. students and faculty.
- Maintained official correspondence with faculty, students, other university departments, and separate schools.
- Organized events with heavily specialized food and drink orders.
User Services Representative
LogMeIn
11.2015 - 01.2016
- Defined, researched, and resolved issues via phone, email, and chat resolution for up to 150 customers per-day.
- Troubleshoot network environments to include working with various custom product configurations, operating systems, routers, and firewalls.
- Established customer needs and expectations in order to recommend specific products.
- Assisted customers with account setup, configuration, and implementation of product solutions.
- Documented problems and corrective actions to maintain records
Management Clerk (Internship)
General Services Administration, GSA
05.2012 - 08.2012
- Worked with governmental agencies to facilitate diverse tasks and request assistance.
- Orchestrated Feds Feed Families regional food drive by collecting over four hundred pounds of donated food from government facilities across Boston.
- Collaborated with regional Veterans Affairs offices to organize job fairs focused on supporting veterans in pursuing Federal Government careers.
Education
Bachelor of Science - Business Administration And Management
Salem State University
Salem, MA05.2015
Skills
- HR Support
- Developing Recruitment Strategies
- Employee Benefits Administration
- Liaison Experience
- Regulatory Compliance
- Conflict Management
- Company Organization
- Equal Opportunities Facilitation
- Proficient in various content management services: Paycom, Boxcom, Microsoft Office Suite, G-Suite, and Mailchimp
Timeline
Employee Experience Coordinator
Sender One Climbing
05.2022 - Current
Customer Experience Specialist, Shift Lead
Sender One Climbing
10.2021 - 05.2022
Program Coordinator
Boston University Graduate Program in Religion
07.2016 - 10.2020
User Services Representative
LogMeIn
11.2015 - 01.2016
Management Clerk (Internship)
General Services Administration, GSA
05.2012 - 08.2012
Bachelor of Science - Business Administration And Management
Salem State University
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