Ryan Taddeo

• Provides work direction to Lifeguards and Slide Ops and ensures efficient completion of department tasks
• Performs all operational duties related to the daily opening and closing of assigned area (village)
• Completes opening and closing checklists for operational readiness and safety
• Communicates performance, behavior standards, and expectations
• Monitors performance of team members to ensure policies and procedures of the department are followed
• Ensures that team members are wardrobe compliant and that established service, safety and show quality standards set by the department are maintained
• Provides feedback for recognition and coaches performance improvement utilizing the Lead Observation Report and verbal communication
• Reports behavior requiring discipline and further documentation to the management team
• Provides work direction to team members including but not limited to scheduled break and lunch periods
• Conducts daily shift meetings and safety spot talks
• Aids in the dissemination of general company and area specific forms of communication to include current and new company policies and procedures
• Responsible for updating communication boards in area
• Oversees the operation and is the first point of contact for Team Members, Guests, and interdepartmental partners in the absence of the supervisor
• Gives careful consideration to the impact of decisions and makes timely decisions to solve problems with a sense of urgency
• Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members
• Raises concerns and shares pertinent information with the management team
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities
• Performs other duties as assigned
• Responsible for the safe operation of attractions in any depths of water in the park, patron surveillance ensuring guest safety, and delivering exemplary guest service
• Ensures the proper use of safety practices and procedures while operating the attrition in addition to opening and closing procedures, to include: loading and unloading the ride, providing safety instructions, patron surveillance and assisting Guests with special access in any depths of water
• Observe ride monitors to ensure safe operation of attractions
• Safely evacuate the ride in accordance with operating procedures
• Welcome and greet Guests, screen for ride requirements and special needs
• Provide Guest and attraction information, monitor the queue and make appropriate adjustments and record ride counts
• Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings
• Responsible for ensuring a neat and organized work area, trash removal and keeping the area free of debris to include: the proper maintenance of equipment and or tubes/ride vehicles.

• Leverage a series of stories along with strong audience engagement and participation to create an atmosphere for captivated learning while conveying an overarching message of ZERO drownings
• Effectively plan, supervise and teach Walt Disney World lifeguards/lake patrol in the highest standards of aquatic risk management
• Including CPR/AED/Oxygen, PPE (Personal Protective Equipment), aquatic rescues and proactive scanning techniques.

• Creatively manage innovative experiences to exceed Guest expectations in a wide variety of resort environments
• Conducted operational audits to ensure service and safety expectations were being met in a post Covid environment
• Provided Leadership to Lifeguards, Marina, Pool Operations, Community Hall, and Children’s Activities Employees, which included completing schedules, training, payroll authorizations and performance coaching’s.

· Create labor, operational guides and annual operating plan for All Star Recreation

· Maintain and manage labor and budget’s for a 65% reduction in overtime from 2016-2018 while increasing Gust satisfaction scores 23%.

· Project Lead for revenue generating activities at Value Resort segment. Generating 5-6000 dollars monthly.

· Handle Guest accounts and coordinate Guest Service Experiences through HotSos (Hotel Service Optimization System).

· Partner with Housekeeping and Engineering departments to efficiently manage rooms inventory

· Utilize The Four Key Basics and Disney Leader Basics to lead 250+ Cast Members and oversee operations for 10+ attractions

· Maintain labor and execute budget’s for annual refurbishment

· Design and Execution of “Golden” Cast Member Recognition Program for Water Parks

· Spearheaded project for New Inventory warehouse and tracking system for operations lines of business

· Provide support to Lifeguards, Slide Operators, Custodial and Guest Services for ordering and receiving

· Maintain accuracy of all inventory counts and ensue authenticity of stock

· Maintain log of all records and update all requisitions to ensure efficient cost transfers

· Check equipment not used and arrange for disposal or sale

· Partner with leaders and coordinators on new ideas and best practices for daily operation

· 8 week Leadership development training including classroom and in area experience which instructed the models of Disney Leadership

· Created a high level of personal ownership of self-development including an increased level of self-awareness by seeking feedback from Cast Members, fellow Leaders and Leader of Leaders

· Trainer for Coordinators, Lifeguards and Slide Operators in upholding standards for attraction OG’s and checklists

· Provide direction, recognition and coaching on the Four Keys Basics and standard policies and procedures to 300+ Cast Members

· Assist Cast Members for all Lines of Business within Water Park Operations by providing direction and Guidance as Base Operations

· Key Player in planning and execution of Annual Typhoon Lagoon Refurbishment project

· Point of contact for lifeguard line of business regarding supplies, rotations, and annual labor reports

· Champion and support for local diversity events and Cast Member Recognition

· Daily duties included in-service training, safety inspection of slides and pools, maintenance and park services, as well as the placement, rotation and payroll of 60+ employees

· Maintain the daily safe operation of two waterparks. Responsible for excellence in lifeguarding while “providing a spectacular family recreation experience in an exceptionally safe, clean, friendly and unique environment.”

· Instructed 250+ lifeguards in the Ellis & Associates National Pool & Waterpark Aquatic Safety program

· Daily duties included in-service training, safety inspection of slides and pools, maintenance and park services, as well as the placement, rotation and payroll of 60+ employees

• Coordinate day-to-day operation to provide great guest first impression of park
• Provide a safe work environment by training cast in best operating practices
• Partner with Guest Services, Security, Transportation and Special Events on operational policies and procedures.