Ryan T. Black

Business Growth & Transformation

• Guide competitive market analysis, customer needs assessment, and internal alignment to continuously evolve organizational infrastructure and expand the company’s solution offering—transforming a niche technical product into a growing, enterprise-grade SaaS platform.
• Scale and manage client growth (from 1 to 20+ to date) and drive annual recurring revenue to $10M+ by building and refining infrastructure and delivery systems that support repeatable, efficient onboarding and long-term customer success.

Client Management & Services

• Manage all 25 client relationships by redesigning and implementing a holistic, cross-functional support model that integrates operations, technical, clinical, marketing, and customer service teams, resulting in 99%+ customer satisfaction ratings.
• Support Independence Blue Cross (IBX) and 20 ASO clients in fulfilling contractual obligations for approximately 2 million members by directing internal and external multi-departmental teams that contributed to three multi-year contract renewals totaling approximately $10M in annual revenue.

Vendor Partnerships

• Lead organizational planning with technical, clinical, and operational teams to assess opportunities and define third-party support requirements critical to organizational growth.
• Design and manage vendor selection processes using scorecard evaluations and negotiations to secure complementary, value-added vendor partnerships.
• Own vendor relationships for 15 key partners, leading communications and contractual oversight for engagements representing over $500,000 in annual spend.

Sales Operations

• Built and led the sales operations function from the ground up, securing partnerships with 100+ health plans, health systems, brokers, consultants, and employer organizations.
• Directed all marketing proposals, negotiations, and contracts with clients, driving 100% of company revenue over a 7-year period.
• Integrated AI capabilities into sales operations by deploying ChatGPT modules to evaluate and automate client bids, streamlining proposal development and significantly reducing manual effort.

Health System Affiliations

• Launched Walgreens’ Health System Partnership Department and served as chief representative to health systems and medical groups nationwide, developing bilateral patient-sharing models that drove regional growth and strategic alignment.
• Led sales operations efforts through developing marketing proposals, agreements, and implementations that secured partnerships with four major health systems (Ochsner Health, Community Health Network, Orlando Health, and Valley Health System), expanding patient access to appropriate care.
• Developed an internal support infrastructure for health system and medical group partnerships by aligning Walgreens’ Legal, Clinical Operations, IT, Marketing, and Operations teams to strengthen collaboration and relationships.

Healthcare Clinics

• Established and led site selection and optimization strategy for Walgreens’ Healthcare retail clinics, coordinating with analytics and operations teams to drive $125M in annual revenue.
• Built out and executed tactical project plans in partnership with Legal, Construction, Clinical, and Licensing teams to launch retail health clinics across 250+ locations in 30+ U.S. markets.

Operational Excellence

• Implemented a KPI-driven performance management system (Franklin Covey 4 Disciplines of Execution) in collaboration with stakeholders, leading operational improvements that increased patient volume and clinic revenue.
• Led a cost management initiative with Walgreens’ Finance and Accounting to improve site-level expense visibility and drive cost efficiency.

Product Management

• Strengthened Kroger and Albertsons retail accounts by managing product inventory to maintain 99%+ service levels, driving approximately $80M in annual sales.
• Managed and collaborated with multiple departments including Field Sales, Transportation, Category Management, Sales Administration, and Inventory Management to address account needs and ensure seamless execution.

Operations

• Established and oversaw all functions of logistics operations for start-up European furniture distributor including purchasing, inventory management, inbound/outbound freight, and warehouse processes resulting in successful U.S. market expansion.