Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Thacker

Atlantic Beach

Summary

Dynamic Client Success Manager with a proven track record at Snap Finance, excelling in client retention and business development. Recognized for award-winning sales performance, I leverage CRM software and complex problem-solving skills to drive growth strategies and foster long-term partnerships, ensuring exceptional client satisfaction and engagement.

Overview

8
8
years of professional experience

Work History

Client Success Manager

Snap Finance
Jacksonville
09.2021 - Current
  • Client Relationship Management: Successfully managed and serviced a portfolio of 280 clients across Georgia and Florida, ensuring personalized support and fostering long-term partnerships to drive mutual growth.
  • Product Training and Education: Conducted comprehensive training sessions to educate clients on product features and benefits, enabling them to effectively sell to consumers and achieve their sales goals.
  • Business Development Support: Provided strategic guidance and support to help clients grow their businesses, leading to increased sales volume and enhanced customer satisfaction.
  • Tailored Client Engagement: Proactively engaged with clients across a diverse market to deliver customized solutions that addressed regional challenges and specific business needs.
  • Executive Business Reviews: Conducted detailed Executive Business Reviews to analyze client performance metrics, providing strategic insights and actionable recommendations to enhance sales outcomes, business growth and consumer experience.
  • Award-Winning Sales Performance: Earned the prestigious 'Golden Wrench' award in 2022 for achieving top sales in the region, demonstrating exceptional sales expertise, client relationship management, and consistent overachievement of targets.

Branch Manager

Enterprise-Rent-A-Car (Enterprise Holdings)
Columbia
08.2020 - 07.2021
  • Fleet and Team Management: Oversaw the operation and maintenance of a fleet comprising over 100 vehicles while leading and managing a team of six employees to ensure seamless operations.
  • Strategic Marketing and Relationship Building: Implemented targeted marketing strategies to secure new referrals from local and national accounts while nurturing existing business relationships to drive profitability and growth.
  • Team Development and Performance: Consistently cultivated top-performing team members in sales, customer service, and comprehensive business knowledge, driving exceptional results and organizational success.

Assistant Branch Manager

Enterprise-Rent-A-Car (Enterprise Holdings)
Columbia Metropolitan Airport
02.2019 - 08.2020
  • Managed operations of a high-volume Tri-brand location (Enterprise, National and Alamo) overseeing a fleet of 950+ vehicles and leading a team of over 20 employees.
  • Oversaw strategic workforce planning, including recruitment, training, and performance evaluations, while monitoring and improving Customer Service Index (CSI) metrics to enhance overall customer satisfaction.
  • Achieved top regional sales performance, recognized at the Triple Crown Award Dinner for excellence across South Carolina and Coastal Georgia; selected for the prestigious Best Persons Program at the airport location.
  • Championed employee development and mentorship, directly contributing to the promotion of four team members into upper management roles through structured coaching and performance tracking.

Management Trainee

Enterprise-Rent-A-Car (Enterprise Holdings)
Lexington
01.2019 - 02.2019
  • Completed comprehensive training program focused on delivering exceptional customer service, understanding day-to-day business operations, and applying strategic sales techniques to drive branch profitability.

Executive Director of Corporate Operations

Camrep, Inc. (Multi-State Owner/Operator of Spotlight Cinemas)
Columbia
07.2017 - 10.2018
  • Financial Management: Managed and documented all financial transactions, including deposits, vendor payments, and operational expenses across five theater locations in South Carolina, Maine, and New York.
  • Issued payments to theater suppliers and maintained detailed inventory and purchasing records for each location.
  • Reconciled multiple bank accounts with internal financial records using QuickBooks, ensuring accuracy in payroll processing and overall financial reporting.
  • Personnel Management: Led full-cycle recruitment, onboarding, and termination processes across all theater locations, ensuring compliance with company policies and employment regulations.
  • Maintained comprehensive documentation of all personnel actions, including hiring decisions, performance evaluations, disciplinary actions, and separations.
  • Maintained and regularly updated the company website and facebook page to promote special events, film releases and seasonal promotions, resulting in increased customer engagement and theater traffic.

Education

Bachelor’s Degree - Criminal Justice and Psychology

Western Carolina University
Cullowhee, NC
12.2016

Skills

  • Customer retention
  • Client onboarding
  • Business development
  • Complex Problem-solving
  • CRM software
  • Growth strategies

Timeline

Client Success Manager

Snap Finance
09.2021 - Current

Branch Manager

Enterprise-Rent-A-Car (Enterprise Holdings)
08.2020 - 07.2021

Assistant Branch Manager

Enterprise-Rent-A-Car (Enterprise Holdings)
02.2019 - 08.2020

Management Trainee

Enterprise-Rent-A-Car (Enterprise Holdings)
01.2019 - 02.2019

Executive Director of Corporate Operations

Camrep, Inc. (Multi-State Owner/Operator of Spotlight Cinemas)
07.2017 - 10.2018

Bachelor’s Degree - Criminal Justice and Psychology

Western Carolina University

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