Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Work Preference
Quote
Software
Timeline
Generic
Ryan Thayer

Ryan Thayer

Orange,TX

Summary

Hardworking employee enthusiastic about learning more about technology inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Support/Driver

Hertz, Inc.
08.2022 - Current
  • Transport vehicles safely within the airport to various service areas
  • Safely move vehicles to/from airport and various locations
  • Provide outstanding customer service
  • Maintain courteous and professional behavior & appearance
  • Follow all company safety policies and procedures and protect company assets

Incident Management Specialist

Black Box Networking Services
05.2021 - 07.2021
  • Dispatched parts/service to Bank of America customers worldwide
  • Communicated with onsite technicians via phone/chat
  • Maintained emails via Outlook

Computer Technician

Resale Resource Corporation
07.2018 - 01.2020
  • Setup/configured/tested computers and accessories
  • Recycled tested devices in preparation for resale
  • Tools used: Solomon, Remedy, RazorERP, various hand tools

Resolution Specialist

Dell, Inc.
05.2006 - 04.2014
  • Resolved customer issues in an escalations environment
  • Supported all Dell client hardware
  • Negotiated with customers
  • Gave final approval for exceptions and concessions
  • Troubleshot complex hardware/software issues
  • Communicated with customers via phone/chat/email and engaged in remote login/repair via Citrix
  • Tools used: DellServ, Delta, DSN, Fusion, Kronos, Remedy, RSL, Talisma, Citrix, others

Technical Support Representative

Client Logic
09.2002 - 05.2006
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured and tested new software and hardware.
  • Assisted in development of system security protocols.

Education

IT Help Desk Coursework

LinkedIn Learning

High School Diploma -

Bridge City High School
Bridge City, TX

Skills

  • CompTIA A Certification
  • MS Windows & Office
  • MS-DOS
  • Hardware troubleshooting
  • Technical support
  • Desktop support
  • Network support
  • Remote access software
  • Operating Systems
  • Incident management
  • Disaster recovery
  • ServiceNow
  • Live chat
  • Reliable
  • Motivated
  • Organized
  • Professional
  • Team player
  • Willing to learn
  • Collaborative nature
  • Time management skills

Accomplishments

Received the "Top Gun" award from Dell for the highest First Time Fix rating

Certification

CompTIA A+

Languages

English
Full Professional

Interests

Helping others with technology issues and achieving a goal

Using experience and new information in order to meet a final objective

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig WorkInternship

Location Preference

RemoteOn-SiteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work week

Quote

Teachers open the door, but you must enter by yourself.
Zen proverb

Software

MS Windows 9x-11

Delta

CRM

Ticketing Systems

Wi-Fi

VPN

MS Office

MS Teams

Zoom

Timeline

Customer Support/Driver

Hertz, Inc.
08.2022 - Current

Incident Management Specialist

Black Box Networking Services
05.2021 - 07.2021

Computer Technician

Resale Resource Corporation
07.2018 - 01.2020

Resolution Specialist

Dell, Inc.
05.2006 - 04.2014

Technical Support Representative

Client Logic
09.2002 - 05.2006

IT Help Desk Coursework

LinkedIn Learning

High School Diploma -

Bridge City High School

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