Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Thigpen

Oviedo,FL

Summary

Dynamic and innovative worker with a robust background in customer service and problem-solving, honed at Target and Island Wing Company. Excelled in enhancing guest experiences through effective communication and quick decision-making. Skilled in communication and team collaboration, demonstrating a keen ability to learn and adapt. Achieved significant experience in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Service Advocate / Checkout Advocate

Target
Tallahassee, FL
05.2024 - 12.2024
  • Assisted guests with returns and in-store pickup orders.
  • Checked out items for guests while maintaining a conversation.
  • Exercised customer service well in assisting guests with their particular issues or requests.
  • Helped guests with finding items throughout the store.
  • Brought pickup orders outside quickly to prioritize customers.
  • Sorted the reshop of returned items, and restocked them throughout the store.

Front of Store Attendant / Checkout Advocate (SCO)

Target
Orlando, FL
08.2023 - 11.2023
  • Gathered carts from the parking lot and brought them inside to ensure customers always had one.
  • Cleaned by emptying garbage bins throughout both checkout areas as well as the front of the store and brought them to the back empty in a timely manner.
  • Communicated with and greeted guests as they entered the store, and provided them with a shopping cart if needed.
  • Operated the self-checkout sections and ensured proficient customer service by assisting with any potential problems they faced, such as removing security tags, or fixing a misclick on the self-checkout.
  • Restocked shelves at the front of the store at the end of the night and reorganized items that were misplaced throughout the day.

Front of Store Attendant / Service Advocate

Target
Tallahassee , FL
05.2023 - 08.2023
  • Gathered carts from the parking lot and brought them inside quickly and efficiently to ensure customers will always have one.
  • Maintained the cleanliness of the parking lot to leave a strong first impression on guests who visit.
  • Greeted customers entering the store, and offered a cart to them upon entry.
  • Cleaned the front of the store by collecting trash and bringing it to the compactor, ensuring there is always room in the trash cans.
  • Whenever carts were full and the store was clean, I would then assist the other Service Advocates with returns and pickup orders.

Server's Assistant

Island Wing Company
Tallahassee, FL
09.2020 - 08.2022
  • Served food to customers, and assisted servers in bringing utensils, drinks, and sides to customers when needed.
  • Restocked ice machines and soda dispensers when low, and went to the attic or freezer to replenish utensils or other goods that were needed.
  • Prepared appetizers and desserts such as hummus, spinach dip, chips and salsa, ice cream, and cake to be served to customers.
  • Cleaned tables in a timely manner, and pre-bussed tables to ensure customer satisfaction.
  • Helped and communicated with servers and managers for many requests, such as bringing drinks or food to a table, pre-bussing certain tables, or restocking supplies.
  • Cleaned bathrooms and outside patios if needed, and maintained cleanliness throughout the store.
  • Emptied trash bags and brought them to the dumpster in a timely manner.
  • Cleaned guest dishes in the back by rinsing off food, putting up used silverware, and preparing them for the dishwashers to efficiently clean.
  • Trusted to close the restaurant by unplugging fans, ensuring every table was clean, taking out the trash, returning kegs to the parking lot trailer, and stacking patio cushions inside the store.
  • Trusted to open the restaurant by setting up fans, ensuring every table was clean, setting up patio cushions, and walking around the parking lot to pick up trash, all before the restaurant opens.
  • Hosted during a shift when needed, walked families to their seats, and supplied menus.

Education

Some College (No Degree) - Information Technology

University of Central Florida
Orlando, FL

Skills

  • Customer service background
  • Innovative
  • Complaint handling
  • Complex problem-solving
  • Flexibility
  • Decision-making skills
  • Communicative
  • Training experience
  • Coworker communications
  • Willingness to learn and assist

References

References available upon request.

Timeline

Service Advocate / Checkout Advocate

Target
05.2024 - 12.2024

Front of Store Attendant / Checkout Advocate (SCO)

Target
08.2023 - 11.2023

Front of Store Attendant / Service Advocate

Target
05.2023 - 08.2023

Server's Assistant

Island Wing Company
09.2020 - 08.2022

Some College (No Degree) - Information Technology

University of Central Florida

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Ryan Thigpen