Ryan Thomas
Houston,TX
Summary
Highly motivated and results-driven business analyst with 7 years of expertise in analyzing business requirements, configuring ServiceNow modules, and delivering efficient solutions. A detail-oriented team player with strong organizational skills seeking a challenging position to leverage their in-depth knowledge and contribute to the success of organizations through effective implementation and optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst / Scrum Master
U.S. Department Of Commerce (Conviso)
07.2023 - 10.2023
- Led daily Scrum ceremonies, including stand-up meetings, sprint plannings, and sprint review.
- Assisted in backlog management by creating and grooming user stories and ensuring that they met the Definition of Ready (DoR).
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Business Analyst /Project Coordinator
MUFG Union Bank
01.2022 - 07.2023
- Collaborated with stakeholders to define project objectives and criteria.
- Participated in SAP implementation projects, collaborating with IT and business stakeholders to define requirements, configure systems, and perform user acceptance testing.
- Created ServiceNow dashboards to monitor and track key performance indicators.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
Business Analyst
Total Safety Inc
08.2016 - 05.2021
- Created detailed reports from analytical research for review by development team.
- Worked one-on-one with clients to improve CCSM monitoring systems specifications, which led to increased sales by 10%.
- Identified opportunities that were profitable. Assessed market demands to determine value, executed purchases based on collected data which resulted in increasing sales by 25%.
- Surveyed clients to ascertain requirements and expectations for product.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
Education
Continuing Education - Process Technology
San Jacinto College District
Houston, TX2024
Skills
- ServiceNow platform configuration and administration
- Business process analysis and optimization
- Requirements gathering and documentation
- Incident, problem, change, and service catalog management
- ServiceNow ITSM, ITBM, and ITOM modules
- ServiceNow reporting and analytics
- Stakeholder collaboration and communication
- Problem-solving and critical thinking
- SWOT Analysis
- Microsoft Office Suite
- Atlassian JIRA
Certification
• Scrum Foundation Professional Certificate
• Oracle Autonomous Database Cloud Certified Specialist
• Project Management Essentials Certified
• How to Write Software Documentation
• Azure Administration Essential Training
• How to Perform Business Analysis in a Virtual Environment
• Data Literacy Essentials
• Business Analysis Foundations
• Agile at Work: Building Your Agile Team
Timeline
Business Analyst / Scrum Master
U.S. Department Of Commerce (Conviso)
07.2023 - 10.2023
Business Analyst /Project Coordinator
MUFG Union Bank
01.2022 - 07.2023
Business Analyst
Total Safety Inc
08.2016 - 05.2021
Continuing Education - Process Technology
San Jacinto College District
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