Ryan Thompon
Automotive Repair
Colorado Springs,CO
Summary
Dynamic automotive professional with extensive experience at Phil Long Collision Center, excelling in estimate creation and workflow coordination. Proven ability to enhance efficiency and customer satisfaction through effective problem-solving and adaptability to new technology. Skilled in managing repair processes and collaborating with insurance partners to ensure timely approvals and quality outcomes.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Blue Printer
Phil Long Collision Center
Colorado Springs
03.2024 - 04.2025
- Conducted detailed inspections to assess vehicle damage and repair needs.
- Collaborated with insurance adjusters to ensure accurate claim processing.
- Utilized estimating software to create precise repair documentation.
- Coordinated with technicians to facilitate efficient workflow and repairs.
- Maintained organized records of estimates and customer interactions.
- Verified accuracy of invoices from vendors before payment processing.
- Recorded daily production activities in computer system.
- Reviewed damaged vehicles to determine repair costs and procedures.
- Created estimates for insurance companies, detailing parts and labor costs.
- Participated in regular meetings with management team to discuss workloads.
- Coordinated with other departments to ensure timely completion of repairs.
- Prepared damage reports outlining all necessary repairs.
- Ordered parts required for vehicle repairs.
- Developed strategies for improving efficiency in the body shop department.
- Ensured compliance with safety regulations while working on vehicles.
- Researched part availability to reduce repair timeframes.
- Monitored progress of repairs against estimate timeline.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Documented repair processes and completed work orders.
- Coordinated with insurance companies for repair approvals.
- Assessed vehicle damage and developed comprehensive repair plans.
- Kept up-to-date with industry standards and new repair techniques.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Bodyshop Estimator
Caliber Collision
10.2017 - 02.2023
- While retaining a consistently high CSI, I was able to work closely with all insurance partners, writing accurate and competitive estimates to repair vehicles in a safe and timely manner.
- I am familiar with writing estimates for the following DRP insurance partners: Progressive, State Farm, USAA, Allstate, Farmers, CSAA, and Nationwide in Colorado. Mercury, Wawanesa, State Farm, and Auto Club of Southern California in California.
- Analyzed vehicle damage and estimated repair costs for insurance claims.
- Collaborated with technicians to determine necessary repairs and parts.
- Generated detailed estimates using industry-standard software and tools.
- Communicated effectively with customers regarding repair processes and timelines.
- Reviewed insurance policies to ensure proper coverage for repairs.
- Maintained accurate records of estimates and customer interactions regularly.
- Coordinated with suppliers to source parts at competitive prices efficiently.
- Provided exceptional customer service to build trust and satisfaction consistently.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Maintained up-to-date knowledge of industry trends and best practices.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Participated in regular meetings with management team to discuss workloads.
- Ordered parts required for vehicle repairs.
- Ensured compliance with safety regulations while working on vehicles.
- Created estimates for insurance companies, detailing parts and labor costs.
- Researched part availability to reduce repair timeframes.
- Met with customers to explain the repair process and answer questions.
- Compiled data from multiple sources into concise summaries for management review.
- Performed quality inspections of completed vehicle repairs.
- Verified accuracy of invoices from vendors before payment processing.
- Recorded daily production activities in computer system.
- Prepared damage reports outlining all necessary repairs.
- Negotiated prices with suppliers to reduce overall cost of repairs.
- Monitored progress of repairs against estimate timeline.
- Developed strategies for improving efficiency in the body shop department.
- Reviewed damaged vehicles to determine repair costs and procedures.
- Documented detailed notes regarding each repair job for future reference.
- Coordinated with other departments to ensure timely completion of repairs.
- Provided customer service by answering inquiries about repair status.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Inspected automotive repairs to match paint and maintain body appearance.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Provided customers with invoices and receipts detailing services performed.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Kept up-to-date with industry standards and new repair techniques.
- Coordinated with insurance companies for repair approvals.
- Advised customers on repair processes and timelines.
- Conducted quality inspections on completed repairs.
- Documented repair processes and completed work orders.
- Assessed vehicle damage and developed comprehensive repair plans.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Service Advisor
General Motors Dealerships
Covina
06.1994 - 09.2017
- I started working as a front and back counter parts specialist. Moving into the service department as a service dispatcher and service advisor.
- I have worked with the following Domestic Auto Makers: Chevrolet, GMC, Buick, Saturn, Hummer, Pontiac and Oldsmobile. Import Auto Makers: Hyundai, Toyota, Nissan, Mazda, and Honda.
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service procedures and recommended maintenance options to clients.
- Coordinated with technicians to ensure timely completion of services and repairs.
- Managed customer follow-up calls to confirm satisfaction after service visits.
- Maintained accurate records of customer interactions and service histories.
- Addressed customer concerns and resolved issues related to service experiences.
- Trained new staff on customer service protocols and dealership processes.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Ramona High School
Riverside, CA06-1990
Skills
- Production Manager
- Estimate creation
- Problem solving
- Time management
- Workflow coordination
- Adaptability to new technology
- Estimator
- Service Writer
- Parts Specialist
- Dispatcher
Certification
- I-Car Gold Certified 2023
- GM Mark of Excellence 2000, 2001, 2002.
ADD POSITION HERE
- General Motors Dealerships | Over 14 years of service
- I started working as a front and back counter parts specialist. Moving into the service department as a service dispatcher and service advisor.
- I have worked with the following Domestic Auto Makers: Chevrolet, GMC, Buick, Saturn, Hummer, Pontiac and Oldsmobile. Import Auto Makers: Hyundai, Toyota, Nissan, Mazda, and Honda.
Timeline
Blue Printer
Phil Long Collision Center
03.2024 - 04.2025
Bodyshop Estimator
Caliber Collision
10.2017 - 02.2023
Service Advisor
General Motors Dealerships
06.1994 - 09.2017
High School Diploma -
Ramona High School