Ryan Thompson
Summary
My father was a owner of a grocery store back in the 80s and 90s. He showed everyone that he met great customer service and hospitality. I followed in his footsteps of what he has accomplished and I want to continue to show everyone that great customer service of what he has taught me. Having 10 years of customer service, I have learned how to be a strong leader and a problem solver dedicated to the industry and promote
Overview
17
17
years of professional experience
Work History
General Manager
Redroof Inn Hotel
03.2022 - 11.2022
- Scheduling Front desk, housekeeping and laundry
- Controlling costs, forecasting, controlling labor and P&L performance
- Recruiting, hiring, training and leading the employees to exceed service
- Managing inventory and ordering supplies,
- Assists in compliance with all internal audit
- Follow all brand standards, policies and procedures
- Performs all other duties as assigned
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant General Manager
Redroof Inn Hotel
06.2019 - 03.2022
- Scheduling Front desk, housekeeping and laundry
- Controlling costs, forecasting, controlling labor and P&L performance
- Recruiting, hiring, training and leading the employees to exceed service
- Managing inventory and ordering supplies,
- Assists in compliance with all internal audit
- Follow all brand standards, policies and procedures
- Performs all other duties as assigned
Assistant Shift Manager
Plainridge Park Casino
11.2018 - 06.2019
- Report issues and do guests recovery
- Authorizing and printing checks
- Verify bank and window cashier deposits
- Training and follow the MTL and CTR procedures
- Assist the verification of credit line availability
- Restock on inventory
Food and Beverage Supervisor
Embassy Suites by Hilton, Pyramid Hotel Group
12.2016 - 11.2018
- Food preparation and sanitation skills
- Leadership skills, customer service
- Over see the Banquets/meetings
- Scheduling and ordering
- Interviewing, hiring and orientation
- Front desk, housekeeping and maintenance.
Assistant General Manager
Friendly's Restaurant
02.2014 - 12.2016
- Leadership skills, customer service skills
- Inventory, cost control, payroll and forecasting
- Interviewing, hiring and orientation
- Food preparation and sanitation skills
- Scheduling and ordering
- P&L review, paying bills
Manager
Friendly's Restaurant
02.2014 - 12.2016
- Leadership skills, customer service skills
- Inventory, cost control, payroll and forecasting
- Interviewing, hiring and orientation
- Food preparation and sanitation skills
- Scheduling and ordering
Associate Sandwich Maker
Panera Bread Company
06.2013 - 08.2013
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Monitored inventory and requisitioned low-stock items.
- Prepared salads, soups and sandwiches for customers.
Supervisor
Michael's Dairy
04.2012
- Managed the register and organized files
- Monitored and restocked inventory and supplies
- Provided customer service
Fountain Manager
Friendly's Restaurant
01.2006 - 01.2011
- Provided excellent customer service
- Managed the register and calculated bank deposits
- Weekly inventory and restocked inventory
Education
Bachelor of Science - Hospitality and Tourism Management
Mitchell College
Skills
- Excellent customer service skills
- Professional in computer skills, Microsoft Word, Power Point, Excel and Mac
- Team Player, multi task
- Organizational Skills
- Inventory Control
- Time Management
- Cash Handling
- Training and Development
- Supervision and Training
- Front of House Management
- Coaching and Mentoring
- Recruitment
Accomplishments
- Certifications:
- ServSafe Management, April 2013
- ServSafe Allergen, December 2015
- Chokesafe, October 2016
- Mass Gaming License, December 2018
- TIPS Certification, December 2018
- Employee of the Month, Embassy Suites by Hilton, August 2018
Timeline
General Manager
Redroof Inn Hotel
03.2022 - 11.2022
Assistant General Manager
Redroof Inn Hotel
06.2019 - 03.2022
Assistant Shift Manager
Plainridge Park Casino
11.2018 - 06.2019
Food and Beverage Supervisor
Embassy Suites by Hilton, Pyramid Hotel Group
12.2016 - 11.2018
Assistant General Manager
Friendly's Restaurant
02.2014 - 12.2016
Manager
Friendly's Restaurant
02.2014 - 12.2016
Associate Sandwich Maker
Panera Bread Company
06.2013 - 08.2013
Supervisor
Michael's Dairy
04.2012
Fountain Manager
Friendly's Restaurant
01.2006 - 01.2011
Bachelor of Science - Hospitality and Tourism Management
Mitchell College