Ryan Thompson
Bear,DE
Summary
Quality-focused Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 7-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Superior work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Manager
Encompass Health Rehabilitation Hospital
12.2022 - 12.2023
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Managed 80 nurses and nursing activities in 40 bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Nurse Supervisor
Encompass Health Rehabilitation Hospital
01.2017 - 12.2022
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Trained, evaluated and coached clinical staff to improve performance.
- Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Established and continuously optimized unit schedules and individual work assignments.
- Managed nurses and nursing activities in 40-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Registered Nurse
Dover Behavioral Health
04.2016 - 01.2017
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Audited charts and reviewed clinical documents to verify accuracy.
- Monitored patient reactions to drugs and carefully documented findings.
Resident Care Technician
Mary Campbell Center
11.2009 - 11.2015
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Assistant Manager
Colby Restaurant Group
08.2007 - 12.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL12.2023
Associate of Science - Nursing
Delaware Technical And Community College
Newark, DE12.2015
Skills
- Direct Patient Care
- Corrective Action Implementation
- Quality assurance
- Department Management
- Training and mentoring
- Patient education and advocacy
- Schedule Coordination
- Process improvements
- Hiring and Terminations
- Strong Clinical Judgment
- Staff Supervision
- Interpersonal skills
Certification
- Certified Rehabilitation Registered Nurse
- BLS
Timeline
Nurse Manager
Encompass Health Rehabilitation Hospital
12.2022 - 12.2023
Nurse Supervisor
Encompass Health Rehabilitation Hospital
01.2017 - 12.2022
Registered Nurse
Dover Behavioral Health
04.2016 - 01.2017
Resident Care Technician
Mary Campbell Center
11.2009 - 11.2015
Assistant Manager
Colby Restaurant Group
08.2007 - 12.2008
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Delaware Technical And Community College
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