Ryan Thompson
North Little Rock,AR
Summary
- Completed a well-rounded degree in Agricultural Business, including fieldwork. Have some experience with various types of plant diseases, pests that affect them, and an understanding of the conditions necessary for crop growth.
- Performance-driven Director Customer Logistics; supervised and managed over 35-45 personnel in the logistics, transportation and distribution departments. Skilled in conducting root cause analysis and effective resolutions for all logistics and transportation operations. Proven talents in logistics scheduling, planning, and coordinating.
- Looking to transition to a new position in current industry (transportation) and potentially a new field of business
- Familiar with various industry software systems such as AS400, McLeod, Paycom, Orbcomm, Skybitz, Omnitracs, Manhattan, DAT, Power BI, Geotab, WorkForceQA
Fleet management professional, equipped to enhance operational efficiency and cost savings. History of implementing effective maintenance schedules and optimizing route planning. Prioritizes team collaboration and adapts to evolving needs. Brings strong organizational and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Fleet Manager
Cal Ark
06.2024 - Current
- Responsible to coach and counsel drivers in such areas as safety, performance, productivity and morale. Supervise all activities of drivers.
- Direct and schedule driver's work. Plan, assign, and distribute daily work to while coordinating loads, equipment and backhauls to achieve maximum utilization of the fleet.
- Manage work assignments. Develop daily delivery plan utilizing equipment, manpower and other resources to ensure an effective, efficient operation. Organize, plan and implement transportation solutions for assigned customers that utilize the best cost option to maximize profitability and customer satisfaction.
- Identify and resolve delivery and scheduling problems through timely communication with customers, drivers, vendors and other CalArk locations
- Perform administrative functions to include payroll, billing, driver counseling and post-accident reviews.
- Participate in the review and analysis of operating performance.
- Properly use the various transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
- Monitor and promote safety and compliance with company policies and federal, state and local regulations in all areas of the operation.
Fleet Manager
TLI
09.2021 - Current
- Sole communications link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
- Responsible for assigned full board of tractors (around 40) and drivers, including, but not limited to effective management for optimum performance in the following categories:
- Ensuring data entry is correct always. Coding errors on service failures need to be minimal.
- Fleet Managers are responsible for 97% data entry accuracy.
- Responsible to ensure driver turnover stays in the ideal range. Driver turnover should never exceed 115%.
- On-time Service- responsibility to communicate to the driver the customers expectations and ensure industry compliance is met.
- Overall safety- Hours of service, unsafe driving and overall CSA scores will affect your bonus potential.
- Make sure drivers are current on preventative maintenance on their trucks.
- Update drivers on road conditions and restrictions as communicated by the Safety Department.
- Communicate to HR on Drivers Medical Conditions or attendance issues.
- Handling driver complaints and ensuring complaints are escalated to the appropriate person or department.
- Work with Customer Load Planners and other Fleet Managers to plan future workload.
- Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules.
- Strategically plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.
- Maintain a positive attitude with co-workers and supervisor, exercising the speed of trust when issues arise.
Operations Manager
CC Jones, INC
01.2019 - 09.2021
- Service all points and lanes between California and the South/Southeast including the Midwest for the produce side of the business for companies like: Ben E Keith, AWG, Performance Food Group, and various others.
- Operational/technical knowledge of the ins and outs of the produce industry from field to the reciever.....I am familiar with most of the big name produce growers and shippers in CA and AZ and have knowledge in my dealings with CC Jones that many with my experience level just don't have.
- Mange/supervise CCJ company trucks (53 ft reefers) and owner operators leased onto the company.
- Familiar with various TMS systems such as Retalix, PCS, Four Kites, Manhattan, and i3pl.
- Extensive use of ELD and geotracking software such as Orbcomm and Omnitracs.
- Eperienced in multi pick /consolidation loads and the planning and scheduling that goes into these types of loads.
National Account Manager
H.C Schmieding
08.2018 - 01.2019
- Generate new business leads by cold calling and setting appointments
- Deliver sales presentations to prospective clients
- Maintain regular contact with existing clients to determine their shipping needs
- Ensure that all client freight loads are shipped on time
- Meet or exceed all performance goals
- Utilize carrier analytics and other internal resources to make informed decisions
- Study and understand market trends and seasonality
- Negotiate with shippers and carriers
- Be honest and proactive in your communication to customers and carriers
- Network daily with top logistics industry professionals to qualify and close leads
- Lead by example to influence and inspire your peers, clients and vendors with hard work, ethical business practices and detailed professionalism
- Communicate with support team to ensure high levels of customer service, continued account growth and profitability
- Assist clients in pricing and budgeting for current and future transportation projects
Logistics Account Executive
TQL
09.2017 - 05.2018
- Building a book of business.
- Source potential clients.
- Handle logistics and support for customer base.
- Make outbound calls to trucks.
- Being forthright with conflict and providing a solution in a respectful manner.
- Making sure customers and carriers have proper paper work for accounting purposes in order to do business with company.
- Monitoring truck market (rates, capacity in area, gas prices that affect rates etc) and keeping customer informed of any changes.
Education
Bachelor of Science - Agricultural Business
Arkansas Tech University
Russellville, Arkansas2017
High School Diploma -
Little Rock Catholic High School
Little Rock, Arkansas2012
Skills
- Retail management
- Exceptional customer service
- Strong communication skills
- Computer proficient
- Cash handling
- Experienced with Microsoft Office programs
- Some hands on experience with agricultural business applications
- Knowledge of logistics
- Able to multitask
- Strong verbal communication
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Preventive Maintenance
- Operations and logistics
- Delivery schedule oversight
- Employee management
- Fleet scheduling
- Transportation regulations
- Driver management
- Route planning
- Safety monitoring
- Effective communication
Timeline
Fleet Manager
Cal Ark
06.2024 - Current
Fleet Manager
TLI
09.2021 - Current
Operations Manager
CC Jones, INC
01.2019 - 09.2021
National Account Manager
H.C Schmieding
08.2018 - 01.2019
Logistics Account Executive
TQL
09.2017 - 05.2018
Bachelor of Science - Agricultural Business
Arkansas Tech University
High School Diploma -
Little Rock Catholic High School