Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Tienda

Pueblo

Summary

Dynamic professional with a proven track record at PepsiCo, enhancing customer relations and boosting retail sales through effective inventory management and relationship building. Excelled in reducing order processing errors and implementing visually appealing displays, demonstrating exceptional attention to detail and communication skills. Achieved significant sales targets by leveraging teamwork and problem-solving abilities.

Professional representative skilled in managing bulk customer relationships. Proven ability to drive results through strong communication, problem-solving, and negotiation skills. Collaborative team player who adapts to changing needs, ensuring seamless operations and customer satisfaction. Equipped with keen understanding of customer service, sales strategies, and conflict resolution.

Overview

15
15
years of professional experience

Work History

Bulk Customer Representative

PepsiCo
03.2018 - Current

•Maintain and strengthen relationships with bulk customers, such as retailers.

•Identify opportunities for bulk sales, negotiate display placements, and ensure customer satisfaction while meeting company sales targets and goals.

•Process bulk orders, ensure proper inventory management, and monitor the delivery process to ensure timely and accurate deliveries to stores.

•Keep up-to-date with market trends and competitors, and recommend new products to store management.

•Address any issues or concerns from bulk customers and resolve them efficiently to maintain customer loyalty.

•Work closely with local Pepsi team to ensure accurate execution of displays, load distribution, and Pepsi and store standards.

•Monitor and report on sales performance, customer feedback, and overall store condition to management.

  • Reduced order processing errors by diligently reviewing each client''s specific requirements before entering them into the system.
  • Provided exceptional customer service through regular communication, keeping clients informed about their order status and potential delays.

Merchandiser

PepsiCo
03.2010 - 03.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Created visual displays to highlight new and featured products.

Education

Associate Of Applied Science - Psychology

Pueblo Community College
Pueblo, CO
05.2017

High School Diploma -

Pueblo Technical Academy
Pueblo, CO
05.2000

Skills

  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Relationship building
  • Customer relations
  • Retail sales
  • Self motivation
  • Professionalism
  • Inventory management

Timeline

Bulk Customer Representative

PepsiCo
03.2018 - Current

Merchandiser

PepsiCo
03.2010 - 03.2018

Associate Of Applied Science - Psychology

Pueblo Community College

High School Diploma -

Pueblo Technical Academy
Ryan Tienda