Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Todd

Ryan Todd

Flagstaff,AZ

Summary

Software Engineering student with hands-on experience in full-stack web development, IT support, and embedded systems. Proven ability to deliver client-focused solutions using Python, Flask, and AWS S3, complemented by a strong foundation in C/C++ for systems programming. Combines technical expertise with over a year of experience in a fast-paced IT environment, providing comprehensive support, mentoring junior staff, and ensuring strict data security compliance. Eager to contribute to a dynamic engineering team and apply a versatile skill set to build innovative and reliable software.

Overview

1
1
year of professional experience

Work History

Senior IT Support Technician

NAU IT Department – ITS Service Desk & Tech Support
08.2024 - Current
  • Provide comprehensive technical support to students, staff, and faculty for software, hardware, and network security issues.
  • Utilize a detailed ticketing system to document, prioritize, and escalate issues, ensuring efficient resolution.
  • Apply deep knowledge of Windows, macOS, and university network protocols to troubleshoot diverse technical challenges.
  • Maintain strict adherence to FERPA protocols to ensure the secure handling of sensitive student and university information.
  • Mentored junior technicians on effective use of the ticketing system for issue tracking, prioritization, and escalation.
  • Led training sessions on FERPA compliance, ensuring all team members understood and adhered to data privacy and security standards.
  • Diagnosed and resolved hardware and software issues for end-users effectively.
  • Assisted users with system access and account management inquiries promptly.

Education

Bachelor of Science - Software Engineering

Northern Arizona University
Flagstaff, AZ
05.2026

Skills

  • Languages: Python, C, C, Java, SQL, JavaScript, HTML/CSS
  • Frameworks & Libraries: Flask, SQLAlchemy, Alembic, Boto3, Pytest, Jinja2, Bootstrap 5
  • Cloud & Databases: AWS S3, Relational Database Design
  • Developer Tools: Git, Copilot, Windows, macOS
  • Core Competencies: Algorithmic Problem-Solving, Data Structures, Web Design, Critical Thinking

Languages

English
Native or Bilingual

Timeline

Senior IT Support Technician

NAU IT Department – ITS Service Desk & Tech Support
08.2024 - Current

Bachelor of Science - Software Engineering

Northern Arizona University

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