RYAN TOH KIN LUN
Bukit Mertajam
Summary
- Motivated and adaptable person with extensive experience in DevOps practices, manufacturing processes, and technical documents.
- Demonstrates a strong work ethic, and exceptional interpersonal skills.
- Expert in deploying, monitoring, and maintaining MES applications, with proven abilities in troubleshooting, data analysis, and supporting continuous integration.
- Ready to take on new challenges and master new skills to drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MES Developer I
First Solar Malaysia
02.2023 - Current
- Provided global on-call support rotations, ensuring system availability, and rapid issue resolution.
- Monitored and resolved issues related to applications, process data, and system data.
- Investigated and fixed application issues, performing necessary maintenance procedures.
- Managed incident requests, problem management, and change requests efficiently.
- Coordinated with developers to deploy releases, ensuring smooth transitions, and continuous integration.
- Developed automation ETL processes using PowerShell and SQL.
- Created stored procedures in SQL for alert notifications and MES data processing.
- Configured data collection activities to enhance operational efficiency on the shop floor.
- Produced technical documentation for service transitions and operational standards.
- Mentored new hires, facilitating knowledge transfer of MES application functionalities.
- Experienced three plant startup activities over the past three years, ensuring successful rollouts.
- Participated in MES server migrations and the deployment of new release applications, ensuring compatibility and optimal performance.
- Utilized continuous integration/continuous deployment (CI/CD) tools to automate the release process.
- Implemented monitoring and logging to detect and resolve issues proactively.
- Collaborated with cross-functional teams to ensure seamless deployment and operation.
- Optimized deployment pipelines to enhance efficiency and reduce downtime.
MES Developer Specialist
First Solar Malaysia Sdn Bhd
11.2020 - 02.2023
- Mastered SQL, learning to create stored procedures, and alerts for MES system.
- Supported on-call rotations, gaining a comprehensive understanding of MES applications, and troubleshooting techniques.
- Developed a thorough understanding of manufacturing processes and operational workflows.
- Sustained metrics report creation to monitor and improve MES system efficiency.
- Provided frontline support for MES applications, resolving issues related to process data and system data.
- Collaborated with senior team members to learn best practices in MES deployment and maintenance.
- Enhanced technical skills through hands-on experience and mentorship from experienced colleagues.
- Participated in continuous improvement initiatives, contributing to process optimization, and efficiency gains.
IT Specialist I
First Solar Malaysia Sdn Bhd
04.2019 - 11.2020
- Acquired basic understanding of MES systems and SQL to support manufacturing issues.
- Supported mobile handheld devices, desktops, and laptop deployments effectively.
- Demonstrated proficiency in Microsoft Windows operating systems and Microsoft Office Suite.
- Configured and administered Cisco phone systems, including Cisco softphone.
- Accepted incoming service requests through phone, email, and in-person communication.
- Troubleshot and resolved new issues independently without supervision.
- Provided exceptional customer service, particularly with global clients.
- Utilized ServiceNow for efficient service ticket management.
IT Support
Intradeco Sdn Bhd
04.2017 - 04.2019
- Executed IT hardware support and equipment refresh projects to maintain system integrity.
- Assisted with new application rollouts and provided comprehensive support for retail software.
- Managed configurations of Cisco phone systems, including administration of Cisco softphones.
- Processed incoming service requests via phone, email, or in-person for efficient resolution.
- Resolved technical problems autonomously, showcasing strong troubleshooting skills.
- Escalated complex service requests to higher-level support teams as needed.
- Demonstrated strong customer service capabilities while addressing global client needs.
- Provided remote desktop support solutions to users worldwide, ensuring seamless operations.
Service Desk Analyst
Nityo Infotech
04.2016 - 04.2017
- Exhibited strong phone and written communication skills in customer service and documentation.
- Handled first-level escalation and support functions in Call Center.
- Facilitated escalation of service requests to ensure timely assistance.
- Supported global users with various IT challenges, including email configuration.
- Conducted account management for onboarding and offboarding employees.
- Performed fundamental network troubleshooting to resolve connectivity issues.
- Leveraged Remedy for efficient management of service tickets.
- Achieved recognition from customers for high-quality service interactions.
Education
Diploma - Information Technology
INTI International University & Colleges
Skills
- DevOps practices
- CI/CD pipeline management
- SQL development and reporting
- Data analysis
- ETL automation
- PowerShell scripting
- Application support
- Manufacturing execution systems (MES)
- SQL database management
- Data collection understanding
- Software testing methodologies
- Version control with Git
- Incident management
- Service ticket management
- Desktop support
- Communication skills
- Technical documentation
- Customer service and support
- Problem solving techniques
- Windows OS proficiency
Certification
IT Information Library Foundations Certification (ITIL) - PeopleCert
Timeline
MES Developer I
First Solar Malaysia
02.2023 - Current
MES Developer Specialist
First Solar Malaysia Sdn Bhd
11.2020 - 02.2023
IT Specialist I
First Solar Malaysia Sdn Bhd
04.2019 - 11.2020
IT Support
Intradeco Sdn Bhd
04.2017 - 04.2019
Service Desk Analyst
Nityo Infotech
04.2016 - 04.2017
Diploma - Information Technology
INTI International University & Colleges
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