Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Tondre

Castroville,TX

Summary

Highly motivated and self-starting professional seeking a new position in the Information Technology field. Honorably discharged in 2009 after sustaining injuries while serving my country. I have pursued education in IT and gained considerable experience through various job roles. Actively participating in IT seminars to stay current with the latest trends and lessons learned. A valuable addition to your team, bringing a unique perspective and determination to succeed as a disabled veteran with a rating above 30%.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Specialist (Customer Support) GS-11-2210

Department of Defense-Army
07.2024 - Current
  • As an IT Specialist I support the 5th Recruiting Brigade with issuing computers, tablets, and cellphones. I assist in any needs the Brigade may have. I maintain the vulnerability scans for the entire brigade.
  • Ensure the proper procedures are being followed in the use of hardware, software, network, and telephone systems.
  • Serves as the organization Information Systems Security Officer by providing technical support, performing ACAS Scans (Assured Compliance Assessment Solution), detecting vulnerabilities and remediating them.
  • Office, Teams, Outlook, Sharepoint, Power BI, Power Pages
  • Responsible for physical security and/ or password control to ensure that accountability of all software is maintained.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Secret Clearance, Security Plus
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Provided exceptional customer service by promptly addressing problems reported by end users.

System Administrator GS-11-2210

Department of Defense
07.2023 - 07.2024
  • As Technician I am responsible for diagnosing and resolving complex computer hardware or software application problems in response to customer reported incidents.
  • I provide product management for datacenter servers and VMs for various clients in US Air force on JBSA - Randolph Air Force Base.
  • I run penetrative scans on various servers for Air Force, and patch when Microsoft patches drop each month and are approved by Air Force. I maintain NIPR and SIPR systems.
  • Secret Clearance, Security Plus
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Completed reports detailing network and systems performance and downtime issues.
  • Increased efficiency in workplace by ensuring seamless integration of new applications into existing systems.

Information Technology Specialist (Customer Support/Information Security) GS-09-2210

Department of Defense
08.2021 - 07.2023
  • As a Technician I am responsible for diagnosing and resolving complex computer hardware or software application problems in response to customer reported incidents.
  • I provide product management for over 400 computers to various classes in the Medical Center of Excellence at Fort Sam Houston.
  • This involves testing and updating new end user devices and software and provides feedback to the Operations Chief. Ensure implementation of Information Assurance Vulnerability Management compliance IAW the Information Assurance Manager (IAM) guidance.
  • Perform customer service help desk duties and provide technical assistance to local functional organizations to minimize operational disruptions. Perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training.
  • Active Directory, adding and removing computers from it, adding groups to the specific computers, maintaining them on the network. Also, keeping everything up to date as well as the user accounts. I work with Asset validator to keep track of all our assets, from printers to computers and usernames.
  • Working with Dell, HP, Lexmark, Ricoh, with repairs for computers and printers.
  • Secret Clearance, Security Plus
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured network printers and other peripheral devices.

Field Service IT Technician

CBE, Inc.
11.2020 - 08.2021
  • As a Technician I provide onsite and remote support to over 400 of our customer’s computers located throughout the southwest region of Texas.
  • This involves initial trouble shooting and diagnosing complex computer hardware or software application problems in response to what the customer reported. (Usually commercial off the shelf software, but we do support some proprietary applications built for this company)
  • After the initial diagnosis and repair I am required to update the knowledge management database (How to guide) to ensure if other technicians are faced with the same issues they can easily identify and resolve the issue. Many of the reported problems I can resolve with user training. I conduct one on one training to ensure the client has a good understanding of the way the software (or hardware) functions, reducing the downtime for the client. If it’s determined that the entire office needs the training, (usually with the deployment of new software) I will set up a formal training class for everyone verses the one-on-one training. (I learned my oral communication skills in the Army, I’m comfortable teaching classes and presenting information to large groups)
  • If it is determined the computer is not repairable and needs to be replaced, I install a new device, this requires working directly with the vendors (HP, Dell, Lenovo, Asus) as most of our computers are still under warranty. This action requires working closely with the company and property owners to ensure appropriate property accountability. In addition to trouble shooting computers, I’m also responsible for the peripheral devices this includes installation, upgrading, service and maintenance of video surveillance equipment, mapping printers, alarm network, repairing or replacing Credit/Debit Pin pads.
  • Computer configuration and Cyber Security. This involves updating the computers to the latest software (Operating systems and antivirus) is installed. Microsoft releases new security patches weekly, to ensure the security of our computers and protect them from unwanted intruders, I’m responsible for applying/installing security patches in accordance with information security/information assurance policies. (Weekly patch load average is 400) Most of these are done remotely and often the clients are unaware they are being installed. I’m responsible for monitoring audit logs for possible network intrusions of unauthorized users.
  • Field Service Technician - Continued
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Service IT Technician

Hub Parking Technology
04.2019 - 07.2020
  • Helpdesk/Customer Service: Provided desktop Support, for approximately 200 customers in the San Antonio area, this was a call center, and all tickets were resolved remotely utilizing Dameware. On an average day I resolved 17 tickets. As with most Information Technology positions this requires attention to detail and the ability to think through the situation and solve the problem.
  • Acquisition, Issue and supply management for replacement computers and parts. (order, receive, inventory and account for equipment valued at over $600,000.00)
  • Processes and created new employee Active Directory user accounts and granted the appropriate roles ensuring the security of the network.
  • Hardware and software installation Install infrastructure and server racks. Servers require log files and audits are maintained and reviewed daily.
  • Maintain 15TB Storage Area Network (SAN), this is crucial for data management, purging duplicates and files that have not been accessed in two years.
  • Document work and elevate problematic tends to senior leaders.
  • Update knowledge base of known issues and solutions.
  • Cyber Security, maintain up to date anti-virus software on all end user devices protecting them from possible intrusion viruses.
  • Magnetic Gate Installation and programming access protocols
  • Datapark and ZEAG Installations and programming
  • Maintain parking equipment.
  • Perform maintenance on existing equipment (keep them running)
  • Access controls, RFID tags and readers
  • Maintained office PCs, networks and mobile devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Field Service Technician

Sullair of South Texas
07.2018 - 04.2019
  • Maintain electronics instrumentation to provide reliable well-maintained equipment to ensure service quality.
  • Perform routine and preventive maintenance of electro-mechanical equipment.
  • Field Service Technician - continued
  • Perform basic operations using test equipment and industrial controllers required to test and calibrate equipment.
  • Interpret electronic and mechanical schematics with guidance to assist in equipment repair.
  • Working with CAN Modules, surge protectors, inline fuses, wiring of component enclosures, working with transducer sensors, and running transducer cabling.
  • Maintain stationary air compressors, diagnose, Preventive Maintenance of electric motors and air ends.
  • Work with customers making sure they have all the necessary components to keep their Plants running.
  • Responded quickly to emergency maintenance requests for timely on-call support.

IT Technician

Sentry Control Systems/Skidata
12.2014 - 03.2018
  • Computer configuration and Systems Programming for approximately 500 clients.
  • Provide customer support using: Bomgar, TeamViewer, LogMeIn Remote access software.
  • Troubleshooting user issues, Emphasis on Windows OS, Microsoft Outlook, and Office applications
  • Plan/coordinate Hardware & Software upgrades
  • Diagnostics & Installation of Windows Server 2008, 2012, Windows 7, 8, 10
  • Installation of IT Storage Rooms and Server Racks
  • Manage the installations of the job, working with construction and electrical workers.
  • Install and configure access solutions ensuring that they operate to specifications.
  • Fiber optics, Cat5e, Cat6, Electrical, Data cable runs, RJ45 Connections
  • Server Installs, Payment Machines, Credit Card Terminals, EMV Terminals
  • Preventive maintenance with coding units and feeders
  • Run any necessary conduit that needs to be in place for the systems to communicate.
  • Works closely with customers to address any concerns that may arise during the installation process resulting in little to no disruptions or down time.
  • Replace electronic components and control circuits for SKIDATA systems, as needed.
  • Performing maintenance and service of the systems hardware, components, software, and networks
  • Accurately tracking time and inventory using our electronic management database and time tracking tools.
  • Provide assistance (and “how to guidance”) for Web-based applications.
  • Processed network access request.
  • Install security patches in accordance with Information Security/Information Assurance policies.
  • Install and upgrade anti-virus software.
  • Train users on the latest software and hardware configurations.
  • Back up and safeguard data in accordance with the Information Assurance Act.
  • IT Technician - continued
  • Released Technical bulletins keeping users informed on upcoming scheduled maintenance windows.

Field Mechanic

ECM Energy Services
03.2012 - 02.2014
  • John Deere, Cummins, Kubota, Isuzu, Komatsu, CASE, Merlo, Wacker Nueson Engine Work
  • Fix and repair Forklifts, Man Lifts, light towers, generators, and air compressors.
  • Diagnose Hydraulic systems, make hydraulic hoses.
  • Repair Front seals replace water pumps, power steering pumps.
  • Load bank generators
  • Engine Troubleshooting maintains all paperwork.

Diesel Mechanic/Soldier

US Army
05.2006 - 09.2009
  • 24 Hours/Day
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Documented findings and actions taken.

Education

Some College (No Degree) - Certifications

Udemy.com
Online

Some College (No Degree) - Certifications

Trainingcamp.com
Online

Verifone, Tidel Safes, Cat 1 Alarm

CBE Inc
Camp Hill, AL

Diesel Mechanics (Army MOS Training)

Fort Jackson Mechanic School
Fort Jackson, SC
09.2009

Some College (No Degree) - Computer Programming (Business Computer Information Systems)

Northwest Vista College
San Antonio, TX

Skills

  • Information security
  • System upgrades
  • Application support
  • Network administration
  • Software installation
  • Ticket management
  • Network configuration
  • LAN/WAN
  • Data recovery
  • Hardware upgrades
  • User support
  • Customer service
  • Desktop support
  • Remote support
  • Troubleshooting

Certification

  • Security Plus CE Expires 2025
  • Secret Clearance
  • Cat 1 Alarm certification (Alarms, Access Controls)
  • IT Security Awareness

Timeline

IT Specialist (Customer Support) GS-11-2210

Department of Defense-Army
07.2024 - Current

System Administrator GS-11-2210

Department of Defense
07.2023 - 07.2024

Information Technology Specialist (Customer Support/Information Security) GS-09-2210

Department of Defense
08.2021 - 07.2023

Field Service IT Technician

CBE, Inc.
11.2020 - 08.2021

Service IT Technician

Hub Parking Technology
04.2019 - 07.2020

Field Service Technician

Sullair of South Texas
07.2018 - 04.2019

IT Technician

Sentry Control Systems/Skidata
12.2014 - 03.2018

Field Mechanic

ECM Energy Services
03.2012 - 02.2014

Diesel Mechanic/Soldier

US Army
05.2006 - 09.2009

Some College (No Degree) - Certifications

Udemy.com

Some College (No Degree) - Certifications

Trainingcamp.com

Verifone, Tidel Safes, Cat 1 Alarm

CBE Inc

Diesel Mechanics (Army MOS Training)

Fort Jackson Mechanic School

Some College (No Degree) - Computer Programming (Business Computer Information Systems)

Northwest Vista College

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Ryan Tondre