Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Toner

Mount Laurel Township,NJ

Summary

Driven Bubble Tea Barista from Gong Cha, excelling in customer service and POS system proficiency. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and high-quality beverage preparation. Adapted quickly to new technologies, showcasing strong problem-solving and teamwork skills. Achieved consistently positive customer feedback, contributing to sales growth. I was apart of JROTC for 3 years, i was rising thru the ranks to 1st seargent where I then oversaw the operations and training of my company which consisted of close to 50 cadets.

Overview

1
1
year of professional experience

Work History

Bubble Tea Barista

Gong Cha
12.2023 - Current
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

None Yet - Not Yet Decided

Lenape High School
Medford, NJ
06.2025

Skills

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Reliable and Dependable

Problem-solving abilities

Cleaning and sanitizing

Multitasking

Multitasking Abilities

Adaptable and Flexible

Reliability

Excellent Communication

Organizational Skills

Team Collaboration

Team Leadership

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Cash Handling

Hospitality and Professionalism

Safe Food Handling

Relationship Building

Packaging and Labeling

Flexible Schedule

Cash Register Operations

Team building

Task Prioritization

Food Serving and Preparation

Self Motivation

Available Weekends

Interpersonal Skills

Analytical Thinking

Resolving Complaints

Conflict Resolution

Safe Food Handling Practices

Goal Setting

Professionalism

Interpersonal Communication

Quality Control

Staff Training

Order Preparation

Payment Processing

Time management abilities

Product Advertising

Persuasive Sales

Food Storage Management

Process Control

Analytical Skills

Display Maintenance

Shipment Receiving

Negotiation Tactics

Point of Sale Knowledge

Upselling

Coordinating Orders

Front of House Operations

Stocking Supplies and Retail Products

Problem-solving aptitude

Professional Demeanor

Performance Improvements

POS Systems

Supply Restocking

Coffee machinery

Customer Retention

Coffee and Tea Preparation

Workstation Maintenance

Written Communication

Adaptability

Inventory Management

Continuous Improvement

Timeline

Bubble Tea Barista

Gong Cha
12.2023 - Current

None Yet - Not Yet Decided

Lenape High School
Ryan Toner