Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Tornow

Chehalis,WA

Summary

Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.

Overview

28
28
years of professional experience

Work History

Territory Manager

Pape Machinery
Chehalis, WA
10.2020 - Current
  • Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Implemented processes that ensured timely delivery of products ordered by customers.
  • Monitored competitor activities in the region to ensure competitive advantage.

Store Manager

Washington Tractor
Chehalis, WA
01.2010 - 10.2020
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Assessed operational efficiency of the store's departments.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Parts Counter Person

Barnett Implement Of Chehalis
Chehalis, WA
02.1996 - 01.2010
  • Operated forklift equipment safely for loading and unloading purposes.
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
  • Provided technical advice regarding parts and accessories.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Researched parts availability, pricing and delivery times.
  • Organized shelves in order to create an efficient working environment.

Education

Associate of Arts - Criminal Justice

Lower Columbia College
Longview, WA
11-1995

Skills

  • Customer Relationship Management
  • Market Research
  • Opportunities Identification
  • Order Management
  • Staff Evaluation
  • Budget Management

Timeline

Territory Manager

Pape Machinery
10.2020 - Current

Store Manager

Washington Tractor
01.2010 - 10.2020

Parts Counter Person

Barnett Implement Of Chehalis
02.1996 - 01.2010

Associate of Arts - Criminal Justice

Lower Columbia College

Similar Profiles

CREATE PROFILE
Ryan Tornow