Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Toro

San Luis Obispo,CA

Summary

Dynamic professional with extensive experience in customer service excellence at SLO Hotel. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS system operations and cash handling, consistently resolving customer inquiries and complaints to foster loyalty and maintain high service standards.


Overview

5
5
years of professional experience

Work History

Valet Attendant

SLO Hotel
07.2024 - Current
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Answered guest's questions about property amenities and services.
  • Operated POS system to collect payments from customers.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Established positive guest relationships through consistent delivery of excellent customer service.

Lead Barista

Scout Coffee
11.2023 - 07.2024
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shift Lead

True Earth Market
08.2023 - 11.2023
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.

Administrative Assistant

Toro Air Conditioning
06.2020 - 07.2023
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Arts - Business

Cuesta College
San Luis Obispo, CA
06-2026

High School Diploma -

California Pacific Charter Schools
Newport Beach, CA
06-2018

Skills

  • Customer service and support
  • POS system operations
  • Guest flow management
  • Customer service excellence
  • Baggage transport
  • Valid Driver's license
  • Professional appearance
  • Verbal and written communication
  • Attention to detail
  • Team collaboration
  • Customer service
  • Guest assistance
  • Valet proceduresy
  • Cash handling
  • Clean driving record

Timeline

Valet Attendant

SLO Hotel
07.2024 - Current

Lead Barista

Scout Coffee
11.2023 - 07.2024

Shift Lead

True Earth Market
08.2023 - 11.2023

Administrative Assistant

Toro Air Conditioning
06.2020 - 07.2023

Associate of Arts - Business

Cuesta College

High School Diploma -

California Pacific Charter Schools

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Ryan Toro