Ryan Torrence
Phoenix,AZ
Summary
Efficient Auto Parts Lead who skillfully applies extensive knowledge of auto parts and vehicle maintenance on MINI Cooper models. Specializes in creating a superior customer service environment for the customer, exceeding customer expectations and ensuring the accuracy of the service requested.
Overview
13
13
years of professional experience
Work History
Automotive Parts Lead
MINI North Scottsdale
Phoenix, AZ
08.2015 - Current
- Provided excellent customer service in sales, promoting related items and working with retail and wholesale/commercial customers.
- Overseeing special orders.
- Monitoring current parts inventory.
- Supervising and training parts department staff members.
- Collaborated with team members to achieve target results.
New Hire Trainer
Amazon Fulfillment Center
Goodyear, AZ
02.2013 - 08.2015
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed field training to enhance participants' skills.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Drove departmental performance and achievement of service levels through focused team operational reviews and structured coaching.
- Implemented in-depth training manual requirements for all employees.
Produce Clerk
Fry's Food Stores
Anthem, AZ
08.2009 - 02.2013
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Received new stock and input values into computer system.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2011
Skills
- Proficient at an assortment of customer service tasks
- Adept with handling customer complaints in a professional, efficient manner
- Extensive knowledge of common automotive terminology
- Ability to work in fast-paced environments
- Excellent communications and organizational skills
- Capable of multitasking while maintaining quality standards
Timeline
Automotive Parts Lead
MINI North Scottsdale
08.2015 - Current
New Hire Trainer
Amazon Fulfillment Center
02.2013 - 08.2015
Produce Clerk
Fry's Food Stores
08.2009 - 02.2013
High School Diploma -
Boulder Creek High School
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