Ryan Torres
Riverview
Summary
Dynamic team leader with a proven track record at Chick-fil-A, excelling in mentoring and coaching staff to enhance performance. Skilled in complaint resolution and quality improvement, I successfully implemented strategies that boosted team productivity and operational efficiency. Committed to fostering a positive work environment while achieving organizational goals. Seeking to become a Civil Engineer, my goal is to maintain a solid opportunity throughout my 4 years of college.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
04.2025 - 08.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shift Leader
McAllister's Deli
10.2023 - 08.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2025
Bachelor of Science - Civil Engineering
The University of West Florida
Pensacola, FL05-2029
Skills
- Mentoring
- Coaching
- Complaint resolution
- Employee evaluation
- Service level agreements
- Performance improvement
- Work Planning and Prioritization
- Safety
- Analytical thinking
- Quality improvement
- Loss prevention
- Program development
- Staff training
- Giving constructive feedback
- Flexible schedule
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Team Leader
Chick-fil-A
04.2025 - 08.2025
Shift Leader
McAllister's Deli
10.2023 - 08.2025
High School Diploma -
Riverview High School
Bachelor of Science - Civil Engineering
The University of West Florida
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Julia RodriguezJulia Rodriguez
Freelance Marketing at Self-EmployedFreelance Marketing at Self-Employed