Ryan Torres
Riverview
Summary
Dynamic team leader with a proven track record at Chick-fil-A, excelling in mentoring and coaching staff to enhance performance. Skilled in complaint resolution and quality improvement, I successfully implemented strategies that boosted team productivity and operational efficiency. Committed to fostering a positive work environment while achieving organizational goals. Seeking to become a Civil Engineer, my goal is to maintain a solid opportunity throughout my 4 years of college. Adaptable Intramural Sports Official known for high productivity and efficient task completion. Skilled in conflict resolution, rule interpretation, and game management, ensuring fair play and sportsmanship in competitive environments. Excel at communication, leadership, and problem-solving, contributing to effective team collaboration and positive participant experiences.
Overview
2
2
years of professional experience
Work History
Intramural Sports Official
Josie Fleck
Pensacola
10.2025 - Current
- Officiated games ensuring fair play and adherence to rules.
- Communicated effectively with players regarding game decisions and rules interpretations.
- Enforced safety protocols to maintain a secure playing environment for participants.
- Collaborated with team members to resolve conflicts during games promptly.
- Provided guidance to new officials on game procedures and regulations.
- Monitored player conduct and sportsmanship throughout each event.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Adhered to and enforced game rules and regulations.
Team Leader
Chick-fil-A
04.2025 - 08.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shift Leader
McAllister's Deli
10.2023 - 08.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Bachelor of Science - Civil Engineering
The University of West Florida
Pensacola, FL05-2029
High School Diploma -
Riverview High School
Riverview, FL05-2025
Skills
- Mentoring
- Conflict resolution
- Time management
- Physical fitness
- Rule enforcement
- Team building
- Customer service
- Sports officiating
- Game management
- Coaching
- Complaint resolution
- Employee evaluation
- Service level agreements
- Performance improvement
- Work Planning and Prioritization
- Safety
- Analytical thinking
- Quality improvement
- Loss prevention
- Program development
- Staff training
- Giving constructive feedback
- Flexible schedule
- Problem-solving
- Athletic regulations
Languages
2,5
Accomplishments
All-Tournament Intramural Sports Official Flag Football 2025
Timeline
Intramural Sports Official
Josie Fleck
10.2025 - Current
Team Leader
Chick-fil-A
04.2025 - 08.2025
Shift Leader
McAllister's Deli
10.2023 - 08.2025
Bachelor of Science - Civil Engineering
The University of West Florida
High School Diploma -
Riverview High School