Ryan Totten
Lake Helen,FL
Summary
Driven professional with a proven track record at Tile Supply, Inc., enhancing customer satisfaction and increasing sales through effective problem-solving and exceptional customer service. Skilled in material handling and team leadership, consistently achieving goals through dedication and a willingness to learn. Demonstrates strong attention to detail and safety awareness, contributing to long-term business growth and client loyalty. Accomplished in directing system improvements, maintaining budgets and improving performance with minimal impact on business operations. Talented in managing projects, leading teams and resolving routine and complex operational problems.
Overview
6
6
years of professional experience
Work History
Laborer
Tile Supply, Inc
06.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Education
Motorcycle Technician -
Universal Technical Institute
Orlando, FL09.2020
High School Diploma -
Deland High School
DeLand, FL05.2018
Skills
- Willingness to learn
- Attention to Detail
- Heavy Lifting
- Time Management
- Customer Service
- Physical Strength
- Repetitive Work
- Truck loading and unloading
- Hand-Eye Coordination
- FL Driver's License
- Machinery Maintenance
- Active Listening
- Problem-solving abilities
- Money handling abilities
- Power Tool Operation
- Equipment Installation
- Mechanical Troubleshooting
- Welding Techniques
- Preventive Maintenance
Timeline
Laborer
Tile Supply, Inc
06.2018 - Current
Motorcycle Technician -
Universal Technical Institute
High School Diploma -
Deland High School
Similar Profiles
Kolten LongKolten Long
Truck Driver at Kahn Tile SupplyTruck Driver at Kahn Tile Supply
Jeanette ComptonJeanette Compton
VP of Sales at Bath/Kitchen And Tile Supply Co.VP of Sales at Bath/Kitchen And Tile Supply Co.
Melanie Lazcano BeltranMelanie Lazcano Beltran
Designer Assistant /Sales Associate at Empire Tile & Marble SupplyDesigner Assistant /Sales Associate at Empire Tile & Marble Supply
Alisson RiveraAlisson Rivera
Registered Nurse at AdventHealthRegistered Nurse at AdventHealth
Joshua SievertJoshua Sievert
Lieutenant Paramedic at City of Deltona Fire RescueLieutenant Paramedic at City of Deltona Fire Rescue