Ryan Toy
Columbus
Summary
Dynamic leader and problem-solver with a proven track record at WallStone LLC, enhancing customer satisfaction and team productivity. Excelled in customer service and troubleshooting, achieving significant improvements in customer relations and operational efficiency. Skilled in employee management and electronic repair, adept at fostering positive environments and streamlining processes for optimal performance.
Overview
8
8
years of professional experience
Work History
Shop Manager
WallStone LLC
12.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Was primarily responsible for fabrication of all granite and quartz countertops that were purchased from WallStone.
Team Leader
Honda of America
10.2017 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Tier 1 Technical Support Representative
PCM
01.2017 - 10.2017
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Received calls from large corporate clients to resolve issues as simple as password resets to as complex as pushing necessary updates to their devices and remotely assisting them with different issues they were experiencing.
Computer Repair Technician
F2 Onsite
07.2016 - 01.2017
- Disassembled computers to perform diagnostics and check for repair needs.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08-2022
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Troubleshooting
- Electronic repair
Timeline
Shop Manager
WallStone LLC
12.2019 - Current
Team Leader
Honda of America
10.2017 - 05.2021
Tier 1 Technical Support Representative
PCM
01.2017 - 10.2017
Computer Repair Technician
F2 Onsite
07.2016 - 01.2017
Bachelor of Science - Information Technology
University of Phoenix
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