Ryan Tucker
New Yrok,NY
Summary
Creative Interior Design professional with a background in visual and performing arts. A natural and unique perspective on the harmony between time, space, and energy in design. Highly organized, collaborative, ambitious, and goal oriented. Reliable and adaptable, bringing expertise in project management, process improvement, and consistent, exemplary results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Operations Lead
Massage Envy Midtown West
09.2022 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Acted as first point of contact and set appointments for prospective clients.
- Used key sales tactics to grow membership sales, and contributed to increased membership sales through personalized follow-up with prospective clients after initial contact or facility tour.
- Improved cash flow management with proactive accounts receivable monitoring and collections efforts.
- Generated comprehensive reports for management review, highlighting key performance indicators related to accounts receivable and employee sales activities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dance Training and Arts Management Intern
Jose Limón Dance Foundation
08.2022 - 09.2023
- Worked with Licensing to acquire, manage, and organize media accordingly as per Letters of Agreement with contracted parties.
- Coordinated and facilitated weekly dance classes and seasonal dance workshops working directly with faculty and students to provide an upstanding experience.
- Handled and organized sensitive student information.
- Managed and streamlined the Archive Digitization Project creating an updated, more relevant, and more efficient action plan, as well as setting the precedent for the most efficient digitization process moving forward.
- Managed merchandise inventories, sales, and distribution, as well as resolved any customer service issues to a highly satisfied result.
- Researched donors and organizations for Licensing and Development departments to provide a comprehensive background and knowledge for communicating parties.
- Managed, transported, washed, restored, and inventoried Institute and Company costumes and props handling decades old fabrics with the utmost care.
- Created training documents for future interns and employees to ensure efficient and smooth transitions as well as quality and consistent results.
Shift Leader
Aroma Coffee
09.2021 - 08.2022
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Peet's Coffee
08.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitored inventory and budget completing all store orders.
Front Desk Manager
Massage Envy Campbell
09.2017 - 08.2019
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Lead Sales Associate
UNIQLO
05.2015 - 09.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Ensured timely execution of all visual merchandising updates, minimizing disruption during store hours and maximizing impact on sales performance.
- Coordinated with marketing department to align in-store visuals with ongoing promotional campaigns, reinforcing brand messaging and boosting sales performance.
Education
Bachelor of Fine Arts - Dance
San José State University
San José, CA05-2019
Certificate - Interior Design
New York Institute of Art & Design
New York, NY03-2025
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Data analysis
- Task delegation
- Quality assurance
- Active listening
- Critical thinking
- Customer service
- Data entry
- Familiar with Microsoft Office, Google Suite, and modeling programs like SmartDraw and AutoCAD
Certification
Residential Interior Design Qualification Certification
Timeline
Clinic Operations Lead
Massage Envy Midtown West
09.2022 - Current
Dance Training and Arts Management Intern
Jose Limón Dance Foundation
08.2022 - 09.2023
Shift Leader
Aroma Coffee
09.2021 - 08.2022
Shift Leader
Peet's Coffee
08.2019 - 08.2021
Front Desk Manager
Massage Envy Campbell
09.2017 - 08.2019
Lead Sales Associate
UNIQLO
05.2015 - 09.2017
Bachelor of Fine Arts - Dance
San José State University
Certificate - Interior Design
New York Institute of Art & Design
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