Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Turner

Leominster,MA

Summary

Dynamic customer service professional with a strong work ethic and attention to detail, previously at McGovern Hyundai. Proven track record in enhancing customer satisfaction by resolving service concerns and streamlining processes. Skilled in service scheduling and adept at handling complaints, fostering trust and loyalty among clients.

Overview

4
4
years of professional experience

Work History

Express Service Advisor

Hyundai
07.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service concerns.
  • Performed vehicle walk-around and documented customer concerns to drive resolution.
  • Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
  • Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
  • Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.

Customer Service Supervisor

Dicks Sporing Goods
06.2023 - 07.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Cashier

Alltown
01.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Ayer Shirley Regional High School
Ayer, MA

Skills

  • Service scheduling
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Handling customer complaints

Timeline

Express Service Advisor

Hyundai
07.2024 - Current

Customer Service Supervisor

Dicks Sporing Goods
06.2023 - 07.2024

Cashier

Alltown
01.2022 - 02.2023

Ayer Shirley Regional High School

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