Ryan Unger
Sanford
Summary
Accomplished Assistant Table Games Manager II from Orange City Racing & Card Club, adept in staff training and development, and enhancing customer service. Spearheaded process improvements, significantly elevating guest experience and operational efficiency. Skilled in problem-solving and employee relations, fostering a collaborative and ethical workplace. Demonstrates exceptional communication and motivational skills, ensuring high standards of professionalism.
Previous to entering the Gaming industry I had spent years in food & beverage. Opening restaurants as a lead trainer for Carrabba's Italian Grill and Bonefish Grill. Opened the Ritz Carlton of Sarasota in 2001 as a server and bartender. Customer service and guest experience has been a large part of my entire working career.
Overview
14
14
years of professional experience
Work History
Assistant Table Games Manager II
Orange City Racing & Card Club
02.2017 - Current
- Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
- Maintained a safe gaming environment by enforcing strict adherence to rules and regulations.
- Participated in hiring processes, selecting top talent for the table games department.
- Spearheaded process improvements leading to streamlined operations on the casino floor without compromising quality of service or guest experience.
- Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
- Monitored employee performance, providing feedback and coaching as needed to maximize productivity.
Dealer/Full Time Floor
Daytona Beach Kennel Club
05.2011 - 01.2017
- Used our Universal Service Standards and SERVE to give best possible guest experience, leading to repeat patronage and customer loyalty.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Education
GED -
Riverview High School
Sarasota, FL01-1997
Skills
- Strong communication skills
- Employee training and development
- Motivational skills
- Professionalism and ethics
- Staff scheduling
- Employee relations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Customer complaint resolution
Timeline
Assistant Table Games Manager II
Orange City Racing & Card Club
02.2017 - Current
Dealer/Full Time Floor
Daytona Beach Kennel Club
05.2011 - 01.2017
GED -
Riverview High School
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